Pharmacy Technician Representative – Work from Home

HCSC Group; United States; Remote; USD 26,000 - 47,000; Full time

Benefits offered by this job

Remote work in US

Bilingual pay differential

Job summary

HCSC is hiring for a fully remote Pharmacy Support Technician who will assist pharmacists and care teams across the U.S. You will engage with members to resolve issues, coordinate with providers and pharmacies, and ensure access to care in a remote environment.

The role emphasizes adherence to policies, efficient outreach, and strong documentation. A CPhT with active licensure is required, and bilingual skills are a plus.

Qualifications

• Minimum 3 years of customer service experience, preferably in health care/insurance.
• Certified Pharmacy Technician (CPhT) and current state licensure in good standing.
• Active state licensure required; bilingual Spanish a plus.

Responsibilities

• Support pharmacists, pharmacy coordinators, and programs through member outreach and issue resolution.
• Collaborate with internal departments, external vendors, providers, pharmacies, and members to resolve issues.
• Facilitate access to care and provide high-quality member support for pharmacy programs.

Skills

Customer service

Certified Pharmacy Technician (CPhT)

State licensure

Tools

Microsoft Office

Pharmacy databases

Job description

US – Remote Remote Full time 09/30/2026 R0055749 Compensation: $19.13 – $34.17
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.
This position is responsible for supporting pharmacists, pharmacy coordinators, and pharmacy programs or initiatives through member outreach, care coordination, and issue resolution, while collaborating with internal departments, external vendors, providers, pharmacies, and members to evaluate and resolve pharmacy-related issues, facilitate access to care, and provide high-quality member support for pharmacy programs and initiatives.

Required Job Qualifications:

• Minimum 3 years of customer service experience, preferably in a health care/insurance industry (or equivalent)
• Certified Pharmacy Technician (CPhT)
• Current State Pharmacy Technician Licensures in good standing

Preferred Job Qualifications:

• Current National Pharmacy Technician Certification (CPhT) preferred, with active certification in good standing through PTCB or NHA.
• Demonstrates active listening skills to identify member needs, encourage collaboration, and communicate effectively with members, providers, pharmacies, and other healthcare professionals to resolve issues and support care.
• Strong care coordination and problem-solving skills, with experience collaborating with providers, pharmacies, and care teams to address medication access barriers, facilitate referrals, and connect members to appropriate resources.
• Proven ability to work independently in a remote environment, manage outreach activities, accurately document interactions, and meet productivity goals.
• Demonstrates strong communication, care coordination, and problem-solving skills, with experience promoting medication adherence, collaborating with healthcare professionals, and supporting members through effective outreach and resource navigation.
• Strong computer proficiency, including Microsoft Office applications and the ability to learn and navigate various databases and software applications.
• Knowledge of drug information and pharmacy-related resources.
• Strong organizational skills, with the ability to manage multiple priorities, follow complex oral and written instructions, and understand technical information.
• Bilingual Spanish-speaking skills preferred

This is a fully remote position, available in the US only, not limited to the posting location.

Sponsorship is not available.

Bilingual:10% pay differential for bilingual Spanish speakers after training period.

Compensation: $19.13 – $34.17

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

To learn more about available benefits, please visit https://careers.hcsc.com/totalrewards (opens in new window)

This position may be performed remotely from anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii.