Remote Pharmacy Support Specialist

UPMC Senior Communities; Pittsburgh (Allegheny County); Remote; USD 40,000 - 52,000; Full time

Job summary

UPMC Health Plan is seeking a Pharmacy Services Representative for the Pharmacy Services department. This full-time role is based in the Pittsburgh area and offers remote work-from-home privileges.

The rep will support physicians, pharmacists, and members with pharmacy claims and Health Plan benefits in a call center setting. Hours are 8:00 AM–6:00 PM with a 9:30 AM start; some shifts may start earlier and rotate Saturdays.

Qualifications

• High school diploma or equivalent.
• Pharmacy technician training preferred.
• Customer service and/or call center experience required.
• Basic knowledge of health care/managed care concepts.
• Good verbal and communication skills; including telephone skills.
• Proficiency in typing required.
• Ability to Microsoft Windows based PC and multi-line telephone.

Responsibilities

• Handle all duties with the highest level of confidentiality.
• Accurately complete required documentation per department guidelines.
• Follow-up on inquiries from UPMC Health Plan customers (physicians, members or pharmacists).
• Maintain current knowledge of all Health Plan and departmental policies and procedures.
• Respond to customer (physicians, members or pharmacists) requests and inquiries in a timely and accurate manner.

Skills

Customer service

Call center experience

Verbal communication

Typing

Windows PC

Multi-line telephone

Health care concepts

Education

High school diploma

Pharmacy technician training

Job description

UPMC Health Plan is seeking a Pharmacy Services Representative for the Pharmacy Services department. This full-time role is based in the Pittsburgh area and offers remote work-from-home privileges.

The rep will support physicians, pharmacists, and members with pharmacy claims and Health Plan benefits in a call center setting. Hours are 8:00 AM–6:00 PM with a 9:30 AM start; some shifts may start earlier and rotate Saturdays.