Remote Pharmacy Benefits Support Associate

Geisinger Health; Danville (PA); Remote; USD 36,000 - 48,000; Full time

Job summary

Geisinger Health seeks a Pharmacy Customer Service support role to assist leadership in processing provider and member prior authorization requests. You will collaborate with the pharmacy team to implement policies and manage pharmacy benefits from a work-from-home position based in Pennsylvania.

Applicants should have at least 2 years of customer service experience, with strong communication and a focus on excellent member and physician service.

Qualifications

• High School Diploma or Equivalent (GED) required.
• Minimum of 2 years of Customer Service experience required.
• Strong communication and customer service skills.

Responsibilities

• Maintains understanding of all policies and procedures related to the pharmacy benefit.
• Provides the highest level of customer service and support to members and physicians.
• Documents accurately all inquiries and prior authorization requests according to departmental policy.
• Determines appropriateness of pharmacy benefits under corresponding lines of business.
• Contacts providers and members to communicate details of service and requests for additional information.
• Updates current pharmacy benefits and serves as a facilitator to team members.

Skills

Communication

Customer Retentions

Customer Service

Customer Support

Policies

Standards

Procedures

Education

High School Diploma or Equivalent

Job description

Geisinger Health seeks a Pharmacy Customer Service support role to assist leadership in processing provider and member prior authorization requests. You will collaborate with the pharmacy team to implement policies and manage pharmacy benefits from a work-from-home position based in Pennsylvania.

Applicants should have at least 2 years of customer service experience, with strong communication and a focus on excellent member and physician service.