Pharmacy Quality Analyst — QA, Training & Compliance

Lumicera; Little Rock (AR); Remote; USD 60,000 - 88,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

20 days paid time off

4 weeks paid parental leave

9 paid holidays

401K company match up to 5%

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan

Professional Membership assistance

Referral Bonus Program – up to $750

Job summary

Lumicera Health Services seeks an Analyst, Pharmacy Quality to join our team. This role partners with area leaders to develop, implement, and monitor processes to obtain and audit key performance metrics, ensuring high quality patient care and adherence to policies.

The Quality Analyst reviews interactions, documents outcomes, and supports training and improvement initiatives. Travel to other campuses and training events may be required.

Qualifications

• Experience in call-center quality assurance or related field preferred.
• Experience with Calabrio or similar quality management tools preferred.
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint required.
• Participate in, adhere to, and support compliance program objectives.
• Ability to interact cooperatively and respectfully with colleagues.

Responsibilities

• Demonstrate passion for helping teams succeed based on learning needs and feedback.
• Foster a culture of trust, respect, and patient care at the forefront.
• Conduct evaluations of interactions using scorecards to assess quality and compliance.
• Identify trends and systemic barriers affecting patient experience or workflow.
• Lead calibration sessions to ensure scoring consistency and reliability.
• Recommend updates to scorecards, workflows, and coaching tools.
• Maintain working knowledge of quality standards, systems, and policies.
• Partner with Training & Development to align QA findings with curriculum and tools.
• Support compliance objectives and escalation of risks through appropriate channels.
• Support root-cause analysis through cross-functional collaboration.
• Able to travel to other campuses and training events.
• Other duties as assigned.

Skills

Quality assurance

Call center experience

Training

Regulatory compliance

Collaboration

Education

High School diploma or equivalent

Bachelor’s degree or equivalent experience

Tools

Calabrio

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Lumicera Health Services seeks an Analyst, Pharmacy Quality to join our team. This role partners with area leaders to develop, implement, and monitor processes to obtain and audit key performance metrics, ensuring high quality patient care and adherence to policies.

The Quality Analyst reviews interactions, documents outcomes, and supports training and improvement initiatives. Travel to other campuses and training events may be required.