Remote Pharmacy Program Support Coordinator

ConnectMed360; Louisville (KY); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with match

Paid Time Off

Paid Holidays

Tuition Reimbursement

Company paid life insurance

Short and Long-term Disability

Job summary

ConnectMed360 is hiring a Program Support Coordinator - Pharmacy Technician, a full-time role with remote options and standard M-F hours. The starting pay is $23 per hour, depending on experience, with quarterly incentives and growth opportunities.

Responsibilities include handling referrals, insurance verification, billing, and prior authorizations, while maintaining HIPAA confidentiality and patient-focused service.

Qualifications

• Required: Associate’s Degree or equivalent work experience
• Required: 2+ years of pharmacy technician experience
• Desired: Pharmacy Technician Certification; equivalent program from a two-year college or technical school, or certificate program in pharmacy and/or healthcare field
• Desired: Retail pharmacy experience

Responsibilities

• Receives and coordinates all program referrals and performs activities (savings card activations; insurance verification; test claims, prescription billing and billing error resolution; prior authorization assistance; customer service).
• Serves as primary contact for receiving phone calls from patients and physicians.
• Identifies and forwards phone calls that are clinical in nature (e.g., dosing directions, adverse events, counseling) to Staff Pharmacists.
• Documents and meticulously makes notations in each patient’s profile regarding every update and aspect of patients’ care or physicians’ needs.
• Maintain HIPAA patient confidentiality.
• Uses discretion and independent judgment in handling customer complaints received, while documenting and forwarding to appropriate team members.
• Ensures that all prescriptions are billed in accordance with Medicare/DMEPOS, federal, state, and local regulations and laws.
• Communicates with Department Supervisor and/or Program Director on noteworthy program updates or obstacles.
• Must exhibit excellent skills in verbal/written communication, computer/data entry/software proficiency, interpersonal and relationship-building skills, self-discipline, attention to detail, and the ability to maintain strict confidentiality.

Skills

Customer Service

Verbal Communication

Written Communication

Interpersonal Skills

Attention to Detail

Education

Associate's Degree or equivalent

Pharmacy Technician Certification (desirable)

Two-year college certificate in pharmacy/healthcare (desirable)

Job description

ConnectMed360 is hiring a Program Support Coordinator - Pharmacy Technician, a full-time role with remote options and standard M-F hours. The starting pay is $23 per hour, depending on experience, with quarterly incentives and growth opportunities.

Responsibilities include handling referrals, insurance verification, billing, and prior authorizations, while maintaining HIPAA confidentiality and patient-focused service.