Remote Pharmacy Patient Support Specialist

U K Healthcare Ltd; Lexington (KY); On-site; USD 36,000 - 57,000; Full time

Job summary

University of Kentucky HealthCare seeks a Pharmacy Patient Support Representative to manage patient calls about refills and needs, documenting and routing requests in the EHR with accuracy. You will support patient care, resolve issues, and ensure timely shipment verifications for UK Specialty pharmacy.

The role emphasizes strong customer service, problem solving, and data entry accuracy, with a focus on timely mail order deliveries and coordination with the pharmacy team.

Qualifications

• HS diploma or equivalent.
• 2 years related experience preferred.
• Healthcare or call center experience preferred.

Responsibilities

• Answer patient calls regarding refill requests and needs.
• Document and route calls and faxes in the EHR.
• Provide excellent customer service and problem solve within scope.
• Verify shipments for UK Specialty pharmacy and ensure timely mail orders.
• Escalate delayed shipments as needed and support patient care.

Skills

Customer service

Communication skills

Organization skills

Time management

Team player

Multitasking

Attention to detail

Problem solving

Computer skills

Education

HS

Job description

University of Kentucky HealthCare seeks a Pharmacy Patient Support Representative to manage patient calls about refills and needs, documenting and routing requests in the EHR with accuracy. You will support patient care, resolve issues, and ensure timely shipment verifications for UK Specialty pharmacy.

The role emphasizes strong customer service, problem solving, and data entry accuracy, with a focus on timely mail order deliveries and coordination with the pharmacy team.