Pharmacy Patient Supp Rep/On-Call/UKHC - Specialty Pharmacy

UK HealthCare; Kentucky; On-site; USD 24,108 - 37,622; Part time

Job summary

A healthcare organization is hiring for an entry-level Pharmacy Patient Support Representative (On-Call) position. The role involves answering patient calls, documenting requests in the electronic health record, and providing outstanding customer support. Ideal candidates should have at least 2 years of experience, strong communication skills, and a high school diploma. The position offers a fully remote schedule.

Qualifications

• Minimum 2 years of related experience.
• Ability to work on a variable shift schedule.

Responsibilities

• Answer patient phone calls regarding refill requests.
• Accurately document and route calls in the EHR.
• Provide excellent customer service.
• Utilize problem-solving skills to address patient requests and concerns.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

High school diploma or equivalent

Tools

Electronic Health Record systems

Job description

Pharmacy Patient Supp Rep/On-Call/UKHC - Specialty Pharmacy

Join to apply for the Pharmacy Patient Supp Rep/On-Call/UKHC - Specialty Pharmacy role at UK HealthCare.

Posting Details

• Job Title: Pharmacy Patient Supp Rep/On-Call/UKHC - Specialty Pharmacy
• Requisition Number: DU14062
• Department: H5000: CHANDLER - RETAIL PHARMACY
• Work Location: Lexington, KY
• Salary Range: $17.50 - $27.31 per hour
• Type of Position: Temporary (On Call)
• Required Education: HS
• Required Experience: 2 years
• Required License/Registration/Certification: None
• Physical Requirements: Use of a computer workstation; repetitive motions.
• Shift: Variable – Monday to Friday 7:30 am‑5 pm; no weekend availability; FULLY REMOTE schedule options available.
• Deadline to Apply: 12/31/2026

Job Summary: Answer patient phone calls regarding refill requests and other needs in Pharmacy Patient Support Services. Accurately document and route calls appropriately in the electronic health record (EHR). Provide excellent customer service and utilize problem‑solving skills to address patient requests and concerns within scope.

Responsibilities:

• Answer patient phone calls regarding refill requests.
• Accurately document and route calls in the EHR.
• Provide excellent customer service.
• Utilize problem‑solving skills to address patient requests and concerns.

Qualifications:

• High school diploma or equivalent.
• Minimum 2 years of related experience.
• Strong customer service and communication skills.
• Ability to work on a variable shift schedule.

Desired Skills / Knowledge / Abilities:

• Experience in a pharmacy or healthcare support role.
• Proficiency with electronic health record systems.

Employment Type: Temporary on‑call (Full‑time equivalent)

Seniority Level: Entry level

Industry: Hospitals and Health Care

Location: Lexington, KY (Fully Remote schedule available)

We value the well‑being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn, and live. The University follows federal and state nondiscrimination laws and provides equal opportunities for qualified persons in all aspects of employment.