Remote Pharmacy Patient Support Specialist

University of Kentucky; Lexington (KY); Hybrid; USD 23,000 - 29,000; Full time

Job summary

University of Kentucky in Lexington, KY seeks a patient support associate to handle refill calls and routine inquiries. You will document in the EHR, route requests, and help ensure timely mail-order deliveries through UK Specialty pharmacy.

Responsibilities include shipment verifications, escalating delays, and supporting patient care with strong service orientation. Remote options may be available; expected shift is primarily day, Monday–Friday.

Qualifications

• Strong customer service skills and ability to multitask.
• Experience in call center environment preferred.
• Certified Nursing Assistant, CMA or nationally certified Pharmacy Technician.

Responsibilities

• Answer patient calls about refill requests and route to appropriate channels in the EHR.
• Provide excellent customer service and document issues accurately.
• Complete shipment verifications for UK Specialty pharmacy and verify timely mail deliveries.
• Escalate delayed shipments as needed and support patient care activities.

Skills

Customer service

Organizational skills

Time management

Team player

Multitask

Attention to detail

Computer skills

Problem solving

Verbal communication

Written communication

Education

Certified Nursing Assistant

Certified Medical Assistant

Pharmacy Technician certification

Tools

Epic

Job description

University of Kentucky in Lexington, KY seeks a patient support associate to handle refill calls and routine inquiries. You will document in the EHR, route requests, and help ensure timely mail-order deliveries through UK Specialty pharmacy.

Responsibilities include shipment verifications, escalating delays, and supporting patient care with strong service orientation. Remote options may be available; expected shift is primarily day, Monday–Friday.