Outreach Specialist, Pharmacy

Lever, Inc.; Northern (KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible schedules

Remote-friendly culture

Health/dental/vision insurance

Paid time off

Holidays and parental leave

Sabbatical after years of service

401(k) with match

Stock options

Job summary

Aledade PBC seeks a Pharmacy Outreach Specialist to connect patients, providers and pharmacies to improve medication adherence. You will use empathy, problem-solving and clear communication to remove barriers and support quality measures across healthcare.

The role emphasizes patient engagement, collaboration with providers, and improving pharmacy workflows within a remote-first, inclusive culture. Training and growth are emphasized.

Qualifications

• High School Diploma or equivalent is required.
• Minimum 1 year of experience in a call center performing patient outreach.
• Regular and predictable attendance; ability to work 8 AM–7 PM EST with possible evenings/Saturdays.
• Excellent verbal communication, active listening and negotiation skills.
• Ability to overcome objections and build rapport with patients/customers.
• Proficient with call center platforms and EHR systems.
• Proficient in Microsoft Excel and Google Sheets.
• Capable of working in a fast-paced environment with adaptability.
• Strong organizational skills and high attention to detail.
• Must have reliable high-speed internet connection.

Responsibilities

• Conduct and handle high-volume calls with patients, providers, and pharmacies using established scripts while meeting performance goals.
• Collaborate with patients to solve barriers to adherence (cost, forgetfulness, perceived need).
• Overcome objections and secure patient commitment to medication adherence.
• Coordinate with medical providers or pharmacies to ensure timely refills.
• Accurately document interactions, outcomes, and barriers in systems.
• Identify opportunities to enhance pharmacy workflows and processes.
• Participate in training and peer learning to build pharmacy quality metrics knowledge.
• Provide feedback and assist others to meet program and department goals.

Skills

Active listening

Verbal communication

Negotiation

Build rapport

Problem solving

EHR platforms

Call center platforms

Microsoft Excel

Google Sheets

Attention to detail

Reliable internet

Education

High School Diploma

Associate’s Degree

Tools

EHR platforms

Call center software

Microsoft Excel

Google Sheets

Job description

As a Pharmacy Outreach Specialist, you'll be a vital link between patients, providers, and pharmacies, helping people stay on track with the medications that keep them healthy. In this role, you'll combine empathy, problem-solving, and clear communication to break down the real-world barriers that keep patients from taking their medications as prescribed, from cost concerns to simple forgetfulness. Your work directly improves patient health outcomes and contributes to pharmacy quality measures that matter across the healthcare system, all while building valuable skills in patient engagement, pharmacy operations, and healthcare communication.

Primary Duties

Patient Outreach

• Conduct & handle high-volume outbound and inbound calls with patients, providers, and pharmacies using established scripts and protocols while meeting and sustaining performance goals (i.e. calls/hour, call quality, etc.)

• Collaborate with patients to actively problem-solve, identify and remove barriers to medication adherence (i.e. cost, forgetfulness, or lack of perceived need) and/or elevate clinical barriers to a pharmacist

• Overcome patient objectives and reluctance through influence, empathy, and education to secure patient commitment to medication adherence.

• Proactively coordinate with medical providers or pharmacies as needed to ensure prescription refills occur as scheduled.

• Accurately document all interactions, outcomes, and identified barriers in appropriate systems.

Process Improvement, Learning & Collaboration

• Identify opportunities to enhance pharmacy workflows and processes

• Participate in training and peer-to-peer learning opportunities to build subject matter expertise in pharmacy quality metrics (e.g., STARs)

• Provide feedback, share best practices, and assist employees to support achievement of program, departmental, and organizational goals

Other duties as assigned

Minimum Qualifications

• High School Diploma
• Minimum 1 year of experience in a call center environment providing patient outreach
• Regular and predictable attendance; Ability to work any shift between 8 AM - 7 PM EST with the potential for evening and Saturday coverage as dictated by business needs
• Excellent verbal communication, active listening, and negotiation skills
• Ability to overcome objections and build rapport with patients or customers
• Proficient with call center platforms and electronic health records (EHR) platforms
• Proficient in Microsoft Excel and Google Sheets
• Ability to work in a fast paced environment and adapt quickly to change
• Strong organizational skills with an attention to detail and accuracy
• Must have access to reliable high speed internet connection

Preferred Qualifications

• Associate’s Degree
• Pharmacy Technician Certification (CPhT or ExCPT) or Active Pharmacy Technician License in any state

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer

Who We Are:

Aledade PBC, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.

What Does This Mean for You?

At Aledade PBC, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.

In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:

Flexible work schedules and the ability to work remotely are available for many roles

Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners

Robust time-off plan (21 days of PTO in your first year)

Two paid volunteer days and 11 paid holidays

12 weeks paid parental leave for all new parents

Six weeks paid sabbatical after six years of service

Educational Assistant Program and Clinical Employee Reimbursement Program

401(k) with up to 4% match

Stock options

And much more!

At Aledade PBC, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.