Remote Pharmacy Operations Associate - Telehealth Support

Henry Meds, Inc.; United States; Remote; USD 30,000 - 43,000; Full time

Benefits offered by this job

401(k) with matching

Unlimited PTO

Fully remote position

Platinum healthcare + vision + dental

Job summary

Henry Meds, Inc. is a remote-first telehealth company seeking a Pharmacy Operations Associate to support telehealth providers and manage pharmacy clarifications. The role focuses on ensuring accurate prescription processing and contributing to advanced pharmacy initiatives in a fast-paced environment.

The position requires telehealth operations experience, solid medical terminology knowledge, great communication, and teamwork. Expect remote work with occasional travel and comprehensive benefits.

Qualifications

• 2+ years of telehealth operations or provider support experience.
• Strong understanding of basic medical terminology.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational abilities.
• Ability to work collaboratively in a team environment.
• Proficiency in using pharmacy management software and technology.
• Exceptional problem‑solving skills.
• Customer‑focused attitude with a commitment to patient care.

Responsibilities

• Telehealth Operations Support: Assist in the seamless integration of telehealth services into pharmacy operations.
• Pharmacy Clarifications: Manage incoming/outgoing clarifications, ensuring prescriptions are processed accurately and timely.
• Higher Touch Pharmacy Initiatives: Aid patient adherence programs, medication therapy management, and specialty services.
• Resource for CCT Medication Process Questions: Provide guidance on medication processes and basic medical terminology.
• Prescription Verification: Review orders for accuracy, completeness, and regulatory compliance.
• Quality Assurance: Ensure operation quality and safety standards are met.
• Documentation and Reporting: Maintain records and generate operation metrics reports.
• Continuous Improvement: Identify process improvements and cost-saving opportunities.

Skills

Telehealth ops experience

Provider support

Medical terminology

Communication skills

Detail-oriented

Team player

Pharmacy software

Tools

Pharmacy software

Job description

Henry Meds, Inc. is a remote-first telehealth company seeking a Pharmacy Operations Associate to support telehealth providers and manage pharmacy clarifications. The role focuses on ensuring accurate prescription processing and contributing to advanced pharmacy initiatives in a fast-paced environment.

The position requires telehealth operations experience, solid medical terminology knowledge, great communication, and teamwork. Expect remote work with occasional travel and comprehensive benefits.