Remote Pharmacy Intake & Support Technician

American Oncology Management Company; United States; Remote; USD 22,000 - 42,000; Full time

Job summary

American Oncology Management Company is seeking a Pharmacy Technician for a remote, data-heavy role. You will handle outbound/inbound patient calls, ensure accurate patient data in CPR+/ORCA/ONCO, and support pharmacy operations and specialty follow-up with clinics and health professionals.

Responsibilities include documenting workflows, handling helpdesk requests, and maintaining compliance while delivering high-quality customer service in a fast-paced, multi-site environment.

Qualifications

• High school education required.
• Active/unrestricted Pharmacy Technician license in the state of residence.
• Willing to obtain Florida Technician permit if applicable.
• Two years' experience in specialty, retail, mail order, or hospital pharmacy.

Responsibilities

• Data entry, documentation, and navigation across CPR+, ORCA, ONCO EMR, and other systems.
• Manage pharmacy help desk tickets and ensure timely responses.
• Follow up on orders, communicate with patients and clinics, and provide back-up support.
• Deliver premier customer service and accurate information to stakeholders.

Skills

Analysis

Critical Thinking

Interpersonal Effectiveness

Communication Skills

Customer Service

Self-Management

Time Management

Education

High school education

Tools

ONCO

ORCA

CPR+

Job description

American Oncology Management Company is seeking a Pharmacy Technician for a remote, data-heavy role. You will handle outbound/inbound patient calls, ensure accurate patient data in CPR+/ORCA/ONCO, and support pharmacy operations and specialty follow-up with clinics and health professionals.

Responsibilities include documenting workflows, handling helpdesk requests, and maintaining compliance while delivering high-quality customer service in a fast-paced, multi-site environment.