Pharmacy Customer Associate I

Elevance Health (Anthem); San Juan (PR); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Elevance Health in San Juan, PR, is seeking a Pharmacy Customer Associate I to respond to customer questions about retail and mail order prescriptions. This role emphasizes bilingual English/Spanish communication and high-quality customer care, with training sessions and occasional in-person requirements.

The position supports customers with options, uses technology to assist, and collaborates with internal teams to resolve issues efficiently.

Qualifications

• Fully bilingual in English and Spanish, written and spoken.
• Experience in automated or healthcare customer service environments preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Responds to basic customer questions via phone and written correspondence regarding pharmacy retail and mail order prescriptions.
• Builds positive customer relations and coordinates with internal functions to resolve requests.
• Performs research to provide proactive, thorough solutions and ensures high quality resolution.
• Guides customers with options and helps them use technology and resources effectively.
• Performs other duties as assigned.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Problem-solving

Education

HS diploma or equivalent

Tools

Microsoft Teams

Job description

Pharmacy Customer Associate I

Pharmacy Customer Associate I

Location

This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. This position will be based on: 1001 San Roberto St, Ste 101, 401 & 501, San Juan, PR.

During the training period, may be required to attend the office on designated days.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Schedule

This position will work an 8-hour shift from 9:00 am - 6:00 pm (AST), Monday through Friday. Additional hours, including weekends or holidays, may be required based on operational needs.

About the Company

Axium Healthcare Puerto Rico, a Carelon company, is a clinical pharmacy that offers highly individualized and comprehensive total life care programs to patients and their families. Serving Puerto Rico since 2007, the organization blends a high-touch, caring patient experience with specialized clinical knowledge, personalized care programs, and administrative expertise.

The Pharmacy Customer Associate I is responsible for responding to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions.

Primary duties may include, but are not limited to:

• Develops and maintains positive customer relations and coordinates with functions within the company to ensure customer requests are handled and resolved appropriately and in a timely manner.
• Interacts with internal and external customers (could include subscribers, providers, physician offices and third party representatives) to provide claims and customer service.
• Completes necessary research to provide proactive, thorough solutions.
• Displays ownership of service requests ensuring high quality resolution and follow-thru.
• Supports and guides the customer with their personal options and decisions and helps the customer become knowledgeable and confident about using technology, tools and resources available to them.
• Performs other duties as assigned.

Minimum Requirements:

Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

• Fully Bilingual (English & Spanish), Must be able to write, read and speak both languages in a proficiency level.
• Intermediate or higher proficiency in Microsoft Teams preferred.
• For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Job Level

Non-Management Non-Exempt

Job Family

CUS > Care Reps

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

Benefits

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Hybrid Workforce Strategy

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and co