Bilingual Pharmacy Customer Associate - Hybrid

Elevance Health; Florida; Hybrid; USD 32,000 - 46,000; Full time

Job summary

BioPlus Specialty Pharmacy, part of Elevance Health, seeks a Pharmacy Customer Associate I-Bilingual to support both retail and mail order prescriptions. The role emphasizes responsive, empathetic customer service, language proficiency, and collaboration with internal teams to resolve inquiries efficiently.

This hybrid position requires in-office presence 1–2 days weekly, with flexible scheduling and potential overtime based on business needs.

Qualifications

• Bilingual (Spanish) or multilingual skills required.
• Must be able to pass a validated language test/assessment.

Responsibilities

• Responds to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions.
• Develops and maintains positive customer relations and coordinates with internal functions to resolve requests.
• Provides proactive, thorough solutions after necessary research.
• Manages multiple tasks and channels (calls, texts, facsimiles, electronic queues) while taking notes.

Skills

Bilingual (Spanish)

Education

HS diploma or equivalent

Job description

BioPlus Specialty Pharmacy, part of Elevance Health, seeks a Pharmacy Customer Associate I-Bilingual to support both retail and mail order prescriptions. The role emphasizes responsive, empathetic customer service, language proficiency, and collaboration with internal teams to resolve inquiries efficiently.

This hybrid position requires in-office presence 1–2 days weekly, with flexible scheduling and potential overtime based on business needs.