Remote Pharmacy Client Implementation Specialist

Strive pharmacy

Oregon

Híbrido

USD 60.000 - 65.000

Jornada completa

Hace 9 días

Una candidatura completa en un minuto

Currículum y carta de presentación personalizados, listos para enviar.

Supera los filtros ATS

Ventajas ofrecidas por este puesto de trabajo

Employer-paid healthcare coverage

Free Strive compounded medications for

Paid time off

Sick time

FSA and HSA options

Parental leave

401(k) with employer matching

Life insurance

Vision and dental insurance

Veterinary insurance

Descripción de la vacante

Strive Pharmacy is a remote, full-time employer seeking a detailed-oriented Client Implementation Specialist to guide new clients from onboarding to active product usage. You will oversee technical setup, workflow configuration, project timelines, and user training, ensuring successful go-lives and ongoing client success across EMR integrations.

The ideal candidate has at least 2 years as a registered pharmacy technician, a PTCB certification, and strong skills in technical writing and

Formación

Minimum 2 years experience as a registered pharmacy technician.
Holds a PTCB certification.
Has implementation experience OR strong understanding of EMR platforms.
Strong technical writing skills (SOPs, product changes, client documentation).
Strong interpersonal and communication skills - comfortable with both technical teams and client stakeholders.

Responsabilidades

Onboarding: Lead end-to-end client onboarding and technical implementations, driving projects to completion within defined timeframes and scope.
Milestone Tracking: Monitor go-live milestones, proactively identify risks or bottlenecks, and implement solutions to keep timelines on track.
Technical Configuration & System Integration: Configure software/platform settings, user accounts, and workflows based on client specifications and requirements.
Assist with setting up products and medication templates in EMR.
Set up user accounts for HubSpot clarifications.
Configure web hooks via LifeFile if no integration is needed.
Hand off partners to the Client Solutions team if an API integration is identified.
Data Migration & Support: Assist clients with data mapping, import/export tasks, and initial data validation.
Troubleshooting: Diagnose and resolve technical implementation issues independently or partner with Client Solutions technical support.
Client Enablement & Relationship Management: Training Delivery: Conduct virtual live training sessions for admin users and end-users to drive product adoption.
Consultative Guidance: Advise clients on best practices for prescribing to maximize compounded prescription accuracy.
Cross-Functional Collaboration: Partner closely with Sales and Customer Success Manager (CSM) teams to ensure seamless handoffs and continuous client satisfaction.
Prescription Success: Monitor prescriptions for clinical and formatting accuracy and perform outreach when issues are identified. Monitoring period will be from first prescription until activation of account (10th prescription)