Remote Pharmacy Benefits Advocate

Cardinal Health; United States, Northern America, Americas; Hybrid; USD 78,226,000 - 100,576,000; Full time

Job summary

University of Miami Health System is seeking a Pharmacy Support Analyst to help eligible patients obtain medications through patients assistance programs (PAPs). This remote role coordinates with patients, providers, and pharmaceutical companies to secure coverage and reduce medication costs for uninsured or underinsured individuals.

The position requires strong communication, knowledge of PAPs, and proficiency in Microsoft Office.

Qualifications

• Strong communication and customer service skills.
• Proficiency in Microsoft Office applications.
• Ability to work independently and manage multiple priorities.
• Strong organizational skills with exceptional attention to detail.
• Ability to meet deadlines in a fast-paced environment.
• Professional telephone and interpersonal skills.
• 2-4 years of healthcare, pharmacy, patient assistance, or related experience, preferred
• Knowledge of medications, disease states, and treatment options, preferred

Responsibilities

• Identify patients who may qualify for Patient Assistance Programs and determine eligibility.
• Complete, submit, and manage applications for medication assistance programs.
• Recover medication costs for eligible patients who do not have third-party prescription coverage.
• Serve as a liaison between patients, providers, pharmaceutical manufacturers, and hospital staff.
• Educate patients, physicians, and healthcare staff on program requirements, processes, and available resources.
• Maintain regular communication with patients, nurses, physicians, social workers, pharmacy personnel, and pharmaceutical representatives.
• Resolve application issues, denials, and missing documentation to help secure approvals.
• Research and identify alternative assistance resources for patients who do not qualify for manufacturer programs, including charitable organizations and community resources.
• Discuss available medication options with providers and patients based on program availability and access.
• Track and report recovered medication value for billing and program performance purposes.
• Ensure all patient information is handled in compliance with privacy and confidentiality requirements.
• Build and maintain strong relationships with healthcare system contacts to ensure program success and high-quality service.

Skills

Communication

Customer Service

Multitasking

Attention to detail

Tools

Microsoft Office

Job description

University of Miami Health System is seeking a Pharmacy Support Analyst to help eligible patients obtain medications through patients assistance programs (PAPs). This remote role coordinates with patients, providers, and pharmaceutical companies to secure coverage and reduce medication costs for uninsured or underinsured individuals.

The position requires strong communication, knowledge of PAPs, and proficiency in Microsoft Office.