Remote Pharmacy Account Manager

Cencora, Inc.; Little Elm (TX); Remote; USD 65,000 - 90,000; Full time

Job summary

Cencora, Inc. in the United States is seeking an Account Manager to build strong relationships with retail pharmacy customers and deliver an outstanding customer experience.

This highly customer-facing role acts as the main point of contact for pharmacy customers, helping them navigate operational challenges and coordinating with teams across the business to find effective solutions. The position is fully remote and offers exposure across the organization.

Qualifications

• Strong relationship management and customer service skills.
• Excellent written and verbal communication, including confident presentations.
• Strong analytical skills to identify trends and support decision-making.
• Root-cause problem solving and proactive issue resolution.
• Ability to organize and manage multiple customers and cases.
• Independent remote work with collaboration when needed.
• Experience in retail pharmacy or healthcare is valuable.

Responsibilities

• Act as primary point of contact for Community Retail pharmacy customers, developing strong and trusted working relationships.
• Understand customer needs and provide proactive support to deliver a positive customer experience.
• Take ownership of complex customer and operational issues, identifying root causes and coordinating solutions.
• Work collaboratively with internal teams to resolve delivery, service, account and contractual queries.
• Support customers through the new account onboarding process, helping to ensure a smooth transition.
• Monitor account activity and performance, highlighting themes, challenges and opportunities where appropriate.
• Identify opportunities to strengthen customer relationships and support account growth.
• Maintain effective relationships with sales colleagues, district directors and other teams to ensure customers receive joined-up support.
• Manage multiple customer priorities and cases effectively, keeping customers and internal stakeholders informed.
• Contribute to cross-functional initiatives and projects that improve the customer experience and service delivery.

Skills

Relationship management

Customer service

Communication

Analytical thinking

Problem solving

Time management

Organizational skills

Cross-functional collaboration

Remote work

MS Office proficiency

Education

Relevant education or equivalent practical experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Cencora, Inc. in the United States is seeking an Account Manager to build strong relationships with retail pharmacy customers and deliver an outstanding customer experience.

This highly customer-facing role acts as the main point of contact for pharmacy customers, helping them navigate operational challenges and coordinating with teams across the business to find effective solutions. The position is fully remote and offers exposure across the organization.