Remote Pharmacist Supervisor: Participant Services Lead

Everise; United States; On-site; USD 80,000 - 110,000; Full time

Job summary

Everise is seeking an experienced Operations Leader to direct and coach a fast-paced healthcare services team. You will oversee staffing, performance management, and KPI tracking while ensuring strict compliance with HIPAA, CMS, and state regulations.

Strong communication, leadership, and analytical skills are essential as you coordinate with Learning & Development, Workforce Management, and Leadership to drive continuous improvement and exceptional service delivery.

Qualifications

• BS Pharmacy or PharmD required.
• Active Arizona or Texas Pharmacist License in good standing (Required).
• 3+ years in PBM, specialty pharmacy, participant services, or healthcare operations.

Responsibilities

• Direct, coach, and develop team members through regular 1:1 meetings.
• Complete performance reviews and coaching documentation.
• Manage staffing, schedules, queue performance, and workload balancing.
• Review KPIs including Quality, AHT, Productivity, Attendance, and SLA.
• Identify training opportunities with Learning & Development.
• Handle escalated member, provider, and client concerns.
• Monitor performance against SLA, productivity, quality, and schedule adherence.
• Ensure HIPAA/CMS and state board compliance.

Skills

Strong communication

Leadership

Critical thinking

Analytical ability

Prioritization

Cross-system experience

MS Office (Excel)

Confidentiality

Education

BS Pharmacy or PharmD

Tools

MS Office Suite

Job description

Everise is seeking an experienced Operations Leader to direct and coach a fast-paced healthcare services team. You will oversee staffing, performance management, and KPI tracking while ensuring strict compliance with HIPAA, CMS, and state regulations.

Strong communication, leadership, and analytical skills are essential as you coordinate with Learning & Development, Workforce Management, and Leadership to drive continuous improvement and exceptional service delivery.