Remote Pet Insurance Retention Specialist

Embrace Pet Insurance; United States; À distance; USD 29 000 - 32 000; Plein temps

Avantages offerts par ce poste

Healthcare

Parental Leave

Disability Insurance

401(k) Plan

Paid Time Off

Wellness Day

Résumé du poste

Embrace Pet Insurance is seeking a remote Retention Specialist to work with existing customers, addressing concerns and preserving trust.

You will communicate via phone, email, and chat, identify root causes of dissatisfaction, and collaborate across teams to resolve issues and improve retention.

This role offers competitive hourly pay, overtime eligibility, and a broad benefits package with healthcare, PTO, and more.

Qualifications

• Excellent communication skills, both verbal and written.
• Proven customer service and/or sales experience, preferably in a retention capacity.
• Ability to understand and address customer concerns effectively.
• Strong problem-solving skills.
• Ability to work in a fast-paced, team-oriented environment.
• Proficiency with customer management systems and call center technology.
• High school diploma or equivalent, bachelor’s degree preferred.

Responsabilités

• Develop and implement strategies to retain existing customers.
• Communicate with customers via phone, email, and chat to address their concerns and resolve issues.
• Identify causes of customer dissatisfaction and work to resolve the underlying problems.
• Work with other departments to resolve customer concerns and ensure timely resolution.
• Monitor customer retention metrics and report on trends to the management team.
• Stay up-to-date on product and industry trends to better serve customers.
• Continuously identify and implement process improvements to deliver better customer experience and improve retention rates.

Connaissances

Customer service

Retention experience

Communication skills

Problem-solving

Team player

CRM software

Formation

High School Diploma

Bachelor’s degree preferred

Outils

CRM software

Call center tech

Description du poste

Embrace Pet Insurance is seeking a remote Retention Specialist to work with existing customers, addressing concerns and preserving trust.

You will communicate via phone, email, and chat, identify root causes of dissatisfaction, and collaborate across teams to resolve issues and improve retention.

This role offers competitive hourly pay, overtime eligibility, and a broad benefits package with healthcare, PTO, and more.