Remote Retention Specialist - Elevate Customer Experience

Embrace Pet Insurance; Akron, Northern (OH, KY); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Parental Leave

HSA

FSA

Retirement Plan

PTO

Holidays & Wellness Day

Volunteer PTO

Pet-friendly Office

Commuter Benefits

Group Pet Insurance

Training & Development

EAP

Job summary

Embrace Pet Insurance is seeking a Retention Specialist to work remotely within the USA. The role focuses on preserving customer trust, addressing concerns, and retaining business through communication across phone, email, and chat.

Candidates should excel in problem solving and customer service, with experience in retention and familiarity with CRM tools. Join a team recognized for outstanding customer service and contribute to retaining pet parents by implementing thoughtful processes and

Qualifications

• Excellent communication skills, both verbal and written.
• Proven customer service and/or sales experience, preferably in a retention capacity.
• Ability to understand and address customer concerns effectively.
• Strong problem-solving skills.
• Proficiency with customer management systems and call center technology.

Responsibilities

• Develop and implement strategies to retain existing customers.
• Communicate with customers via phone, email, and chat to address their concerns and resolve issues.
• Identify causes of customer dissatisfaction and work to resolve underlying problems.
• Collaborate with other departments to resolve customer concerns and ensure timely resolution.
• Monitor customer retention metrics and report trends to management.

Job description

Embrace Pet Insurance is seeking a Retention Specialist to work remotely within the USA. The role focuses on preserving customer trust, addressing concerns, and retaining business through communication across phone, email, and chat.

Candidates should excel in problem solving and customer service, with experience in retention and familiarity with CRM tools. Join a team recognized for outstanding customer service and contribute to retaining pet parents by implementing thoughtful processes and