Remote Pet Insurance Retention Specialist

Embrace Pet Insurance; Scottsdale (AZ); Remote; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Parental leave

Wellness Day off

Paid time off

Pet-friendly policy

Retirement plan

EAP

Job summary

Embrace Pet Insurance is seeking aRetention Specialist to work with existing customers, address concerns, and preserve trust to retain business. The ideal candidate will communicate effectively and possess strong problem-solving abilities, with a customer-focused attitude.

The role requires collaboration across departments and continuous improvement to enhance customer experience. Remote-USA work option supports flexible schedules and career growth within a leading pet-insurance provider.

Qualifications

• Excellent communication skills, both verbal and written.
• Proven customer service and/or sales experience, preferably in a retention capacity.
• Ability to understand and address customer concerns effectively.
• Strong problem-solving skills.
• Ability to work in a fast-paced, team-oriented environment.
• Proficiency with customer management systems and call center technology.
• High school diploma or equivalent, bachelor’s degree preferred.

Responsibilities

• Develop and implement strategies to retain existing customers.
• Communicate with customers via phone, email, and chat to address their concerns and resolve issues.
• Identify causes of customer dissatisfaction and work to resolve the underlying problems.
• Work with other departments to resolve customer concerns and ensure timely resolution.
• Monitor customer retention metrics and report on trends to the management team.
• Stay up-to-date on product and industry trends to better serve customers.
• Continuously identify and implement process improvements to deliver better customer experience and improve retention rates.

Skills

Communication skills

Customer service

Problem solving

Teamwork

CRM systems

Call center technology

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Call center software

Job description

Embrace Pet Insurance is seeking aRetention Specialist to work with existing customers, address concerns, and preserve trust to retain business. The ideal candidate will communicate effectively and possess strong problem-solving abilities, with a customer-focused attitude.

The role requires collaboration across departments and continuous improvement to enhance customer experience. Remote-USA work option supports flexible schedules and career growth within a leading pet-insurance provider.