Remote Pet Insurance Retention Specialist

Embrace Pet Insurance; Tampa (FL); Remote; USD 29,000 - 32,000; Full time

Benefits offered by this job

Healthcare

Parental leave

Retirement plan

Paid time off

Wellness Day off

Pet friendly policy

Employee training

Job summary

Embrace Pet Insurance is seeking a remote Retention Specialist to engage with existing customers, address concerns, and preserve trust. You will drive strategies to improve satisfaction and retention across channels and collaborate with cross-functional teams to resolve issues.

The ideal candidate has strong communication and problem-solving skills, a customer-focused mindset, and thrives in a fast-paced, collaborative environment.

Qualifications

• Excellent communication skills, both verbal and written.
• Proven customer service and/or sales experience, preferably in a retention capacity.
• Ability to understand and address customer concerns effectively.
• Strong problem-solving skills.
• Ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Develop and implement strategies to retain existing customers.
• Communicate with customers via phone, email, and chat to address their concerns and resolve issues.
• Identify causes of customer dissatisfaction and work to resolve the underlying problems.
• Work with other departments to resolve customer concerns and ensure timely resolution.
• Monitor customer retention metrics and report on trends to the management team.
• Stay up-to-date on product and industry trends to better serve customers.
• Continuously identify and implement process improvements to deliver better customer experience and improve retention rates.

Skills

Communication

Customer Service

Retention

Problem-Solving

Teamwork

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

CRM software

Call center tech

Job description

Embrace Pet Insurance is seeking a remote Retention Specialist to engage with existing customers, address concerns, and preserve trust. You will drive strategies to improve satisfaction and retention across channels and collaborate with cross-functional teams to resolve issues.

The ideal candidate has strong communication and problem-solving skills, a customer-focused mindset, and thrives in a fast-paced, collaborative environment.