Remote Pet Care Specialist I

Nationwide Mutual Insurance Company; United States; À distance; USD 26 000 - 37 000; Plein temps

Avantages offerts par ce poste

Medical/dental/vision

Paid time off

9 holidays

401(k) with company match

Pension plan

Casual attire

Résumé du poste

Nationwide Mutual Insurance Company is seeking a remote Member Care Representative I - Pet in the United States. You will handle inbound calls, explain policy details, and support pet owners with compassionate service from training through daily operations.

The role emphasizes clear communication, problem solving, and accurate documentation, with a schedule that spans call center hours and weekends as needed. Previous insurance or call center experience is preferred.

Qualifications

• High school diploma or equivalent; some undergraduate studies preferred.
• Typically, one year of work-related experience; prefer experience in the insurance and/or phone-based customer service environment.
• Working knowledge of Microsoft Office Suite; ability to type 30 wpm; good verbal and written communication.

Responsabilités

• Provides quality member service through understanding member needs and timely responses.
• Strives for first call resolution by being prompt and thorough.
• Educates members on policy information and coverage using clear language.
• Maintains accurate documentation of all member interactions and correspondence.

Connaissances

Communication skills

Typing 30 wpm

Microsoft Office

Critical thinking

Multi-tasking

Formation

High school diploma

Outils

Microsoft Office

Teams

Description du poste

Nationwide Mutual Insurance Company is seeking a remote Member Care Representative I - Pet in the United States. You will handle inbound calls, explain policy details, and support pet owners with compassionate service from training through daily operations.

The role emphasizes clear communication, problem solving, and accurate documentation, with a schedule that spans call center hours and weekends as needed. Previous insurance or call center experience is preferred.