Remote Pet Care Specialist I

Nationwide Mutual Insurance Company; Columbus (OH); Hybrid; USD 46,000 - 67,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Paid time off (minimum 18 days per yr)

9 holidays per year

401(k) with company match

Job summary

Nationwide Mutual Insurance Company seeks a remote Member Care Representative I - Pet to deliver compassionate client service via inbound calls. You will learn Nationwide Pet products, balance policies with member needs, and resolve inquiries using clear language and strong problem-solving skills.

Training spans two months before a permanent schedule begins. The role emphasizes empathetic communication, data accuracy, and collaboration with internal teams to retain policies and ensure

Qualifications

• High school diploma or equivalent required; some undergraduate studies preferred.
• Experience in a phone-based customer service environment is typical.
• Knowledge of Microsoft Office and basic software used in business communications.

Responsibilities

• Provide quality member service by understanding needs and responding promptly.
• Explain policy information and coverage to members clearly.
• Review veterinary medical documentation and use critical thinking to resolve concerns.
• Support a collaborative team environment to improve member experience.
• Maintain accurate documentation of all member interactions and communicate with other departments.

Skills

Customer service

Communication skills

Critical thinking

Attention to detail

Multi-tasking

Organizational skills

Typing 30 wpm

Education

High school diploma or equivalent

Some undergraduate studies preferred

Tools

Microsoft Word

Microsoft Teams

General office software

Job description

Nationwide Mutual Insurance Company seeks a remote Member Care Representative I - Pet to deliver compassionate client service via inbound calls. You will learn Nationwide Pet products, balance policies with member needs, and resolve inquiries using clear language and strong problem-solving skills.

Training spans two months before a permanent schedule begins. The role emphasizes empathetic communication, data accuracy, and collaboration with internal teams to retain policies and ensure