Craniofacial Family Support Advocate (Part-Time)

Nicklaus Children's; Homestead (FL); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Benefits

Job summary

Nicklaus Children’s Hospital is seeking a Craniofacial Program Family Specialist (Part Time, days) to develop and implement informational, educational, and emotionally supportive programs for families of the Craniofacial Center and staff. This role emphasizes family engagement, coordination of activities, and volunteer mentoring within a dynamic hospital setting.

Applicants should have 2–4 years of customer service experience and experience as a parent or family member of a child with

Qualifications

• 2-4 years of customer service experience.
• Experience as a parent or family member of a child with a craniofacial difference or special needs.
• Experience dealing effectively with people in stressful situations.

Responsibilities

• Develops programs and implements Craniofacial family support and utilizes evaluation tools to assess effectiveness and success of programs.
• Coordinates patient/family activities and events and distributes or makes accessible family support materials and products.
• Develops peer-to-peer mentoring. Solicits, interviews, trains, and coordinates volunteers to provide support to Craniofacial families.
• Serves as an advocate to develop programs and services to improve the experience of families/parents at the prenatal, newborn, and weekly Craniofacial Clinic.
• Facilitates effective communication between patients, families, and providers to enhance family-centered care and ensure common goals.

Skills

Customer service

Interpersonal skills

Communication skills

Leadership

Education

Bachelor's degree (preferred)

Job description

Nicklaus Children’s Hospital is seeking a Craniofacial Program Family Specialist (Part Time, days) to develop and implement informational, educational, and emotionally supportive programs for families of the Craniofacial Center and staff. This role emphasizes family engagement, coordination of activities, and volunteer mentoring within a dynamic hospital setting.

Applicants should have 2–4 years of customer service experience and experience as a parent or family member of a child with