Remote Payroll Specialist — Workday & Client Success

OneSource Virtual; United States; Remote; USD 65.000 - 95.000; Vollzeit

Zusammenfassung

OneSource Virtual (OSV) is seeking a Managed Payroll Specialist to provide full end-to-end payroll processing support for OSV’s Managed Payroll customers. This remote role requires handling multiple customers, deadlines, and year-end Workday configuration tasks within a collaborative service team.

You will support payroll, taxes, garnishments, and related processes across service levels, participate in client calls, and document root-cause analyses to close gaps.

Qualifikationen

• 3+ years of Payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting.
• 3+ years Customer Experience, or proven skills to operate at this experience level.
• Advanced Proficiency with the Microsoft Word and Excel
• Strong understanding of Payroll Taxes, intermediate Payroll configuration and Payroll Compliance.
• Multi-Jurisdiction tax, Payroll Year End and W-2 Support and Adjustments experience.
• Strong written and verbal communication skills

Aufgaben

• Act as named Specialist for Managed Payroll and Payroll Administrative customers; and support other OSV payroll, tax and garnishment customers as needed within the service team.
• Manage and respond to cases daily to ensure service level agreements and high client satisfaction levels are being met.
• Respond to internal escalated cases from payroll team and other internal stakeholders.
• Manage the timely resolution of customer issues including handling customer escalations, perform and document Root Cause Analysis and implement remedial procedures to close gaps identified.
• Lead scheduled weekly, monthly, and quarterly client calls; participate in new client transition and other service area calls as needed, such as tax.
• Configure basic to medium complex Workday pay components, deductions, run categories and support the year-end process and possible assist with special projects as needed.
• Troubleshoot quarter and year-end audit reports and make recommendations to customers.
• Meet quality and production metrics and scorecards.
• Maintains payroll services support documentation.
• Works extensively with peers and customer teams to collaboratively support customers and resolve requests.
• Experience in a team environment and a willingness to work towards improvements, open to new ideas and procedures.

Kenntnisse

Payroll processing

Customer experience

Excel

Word

Attention to detail

Analytics

Time management

Ausbildung

Associate's degree

Tools

Workday

Salesforce

Jobbeschreibung

OneSource Virtual (OSV) is seeking a Managed Payroll Specialist to provide full end-to-end payroll processing support for OSV’s Managed Payroll customers. This remote role requires handling multiple customers, deadlines, and year-end Workday configuration tasks within a collaborative service team.

You will support payroll, taxes, garnishments, and related processes across service levels, participate in client calls, and document root-cause analyses to close gaps.