Remote Payments Operations Specialist KYC & Fraud Risk

Brillio 2; Chicago (IL); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Brillio is seeking a Payments Operations Specialist to support payment processing, verification, reconciliations, and compliance reviews across our client engagements. You will help ensure accurate payment operations, support fraud prevention, and drive efficiencies in the payment lifecycle.

In this role, you will review transactions, perform KYC checks, monitor for disputes, and collaborate with internal teams to resolve issues while upholding regulatory standards and data security.

Qualifications

• 2+ years of experience in Payments Operations or related fields.
• Experience with KYC, fraud prevention, and compliance processes.
• Ability to work in a fast-paced, high-volume operational environment.
• Strong analytical, problem-solving, and decision-making skills.

Responsibilities

• Review and verify customer payment transactions, including KYC and identity validation activities.
• Support payment processing activities, including ACH/NACHA file reviews, payment tracking, and reconciliations.
• Investigate payment exceptions, discrepancies, refund requests, chargebacks, and transaction-related issues.
• Apply payment policies, operational procedures, and compliance controls consistently.
• Support fraud prevention, sanctions screening, dispute management, and regulatory compliance processes.
• Collaborate with internal stakeholders to resolve payment-related issues and support operational objectives.
• Communicate with customers as needed to support payment verification and authorization activities.
• Identify process improvements, operational risks, and control gaps to improve efficiency, accuracy, and customer experience.
• May require flexibility to support critical payment processing windows and business operational needs.

Skills

Payments operations

KYC

Fraud prevention

Root-cause analysis

Stakeholder management

Attention to detail

Communication skills

Job description

Brillio is seeking a Payments Operations Specialist to support payment processing, verification, reconciliations, and compliance reviews across our client engagements. You will help ensure accurate payment operations, support fraud prevention, and drive efficiencies in the payment lifecycle.

In this role, you will review transactions, perform KYC checks, monitor for disputes, and collaborate with internal teams to resolve issues while upholding regulatory standards and data security.