Remote Payments Operations Engineer

Caliza; United States; Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health coverage

Home office or equipment allowance

Professional development budget

In-person team offsites

Job summary

Caliza is hiring a Payment Operations Engineer to own customer-facing payment investigations across fiat rails and blockchains. You will trace payments end-to-end, explain results to customers, and work with banks and engineers to resolve issues quickly.

You will join a remote-first team spanning Europe, Africa or Asia, with professional English required and a focus on automation, runbooks, and scalable operations.

Qualifications

• 3+ years in a technical, customer-facing role at a fintech or payments company
• Solid understanding of payments flows: statuses, settlement, cutoffs, finality, returns and recalls
• Comfort reading JSON API requests, logs and webhooks
• Proficiency in SQL and scripting (Python or similar)
• Hands-on experience using AI tools in daily work for scripting, investigation or documentation
• Methodical approach to investigations with clear hypothesis testing
• Clear, calm communication with customers, banks or engineers

Responsibilities

• Be the technical point of contact for customers with payment problems, especially when the answer isn't obvious
• Answer technical API questions from live customers, such as failed webhooks, error codes or unexpected payment statuses
• Trace payments across our API, internal systems, ledger, partner banks, rails and blockchain to find where things stand
• Tell expected behavior from a real bug, and elevate to engineering with clear evidence when it's a bug
• Work with partner banks and providers on investigations, returns and recalls
• Support compliance with information requests about specific payments
• Tag the root cause of each issue to fix the most common ones
• Review new rails and corridors before launch, bringing an operational view of how they'll fail
• Write SQL queries and scripts to automate repetitive work

Skills

Customer-facing fintech

Payments domain knowledge

APIs & webhooks

Tools

SQL

Python

Job description

Caliza is hiring a Payment Operations Engineer to own customer-facing payment investigations across fiat rails and blockchains. You will trace payments end-to-end, explain results to customers, and work with banks and engineers to resolve issues quickly.

You will join a remote-first team spanning Europe, Africa or Asia, with professional English required and a focus on automation, runbooks, and scalable operations.