Remote Payment Operations Engineer

Remote; San Francisco (CA); Remote; USD 140,000 - 190,000; Full time

Job summary

Caliza is seeking a Payment Operations Engineer to be the technical point of contact for customers with payment issues across fiat rails and blockchains. You will trace payments end-to-end, explain findings to customers, and collaborate with banks, providers, and engineers to resolve issues.

You’ll work remotely with teams across Europe, Africa and Asia, applying SQL and Python to automate tasks and improve runbooks. Strong English communication is required for a fast-moving fintech environment.

Qualifications

• 3+ years in a technical, customer-facing role at a fintech, payments company, bank or API-first business.

Responsibilities

• Be the technical point of contact for customers with payment problems, especially when the answer isn't obvious.
• Answer technical API questions from live customers, such as failed webhooks, error codes or unexpected payment statuses.
• Trace payments across our API, internal systems, ledger, partner banks, rails and blockchain to find where things stand and what happens next.
• Tell expected behavior from a real bug, and elevate to engineering with clear evidence when it's a bug.
• Work with partner banks and providers on investigations, returns and recalls.
• Support compliance with information requests about specific payments.
• Tag the root cause of each issue so we can fix the most common ones for good.
• Review new rails and corridors before launch, bringing an operational view of how they'll fail.
• Write SQL queries and scripts to automate repetitive work.

Skills

Technical support

SQL

API understanding

Communication

Tools

JSON

SQL

Python scripting

Job description

Caliza is seeking a Payment Operations Engineer to be the technical point of contact for customers with payment issues across fiat rails and blockchains. You will trace payments end-to-end, explain findings to customers, and collaborate with banks, providers, and engineers to resolve issues.

You’ll work remotely with teams across Europe, Africa and Asia, applying SQL and Python to automate tasks and improve runbooks. Strong English communication is required for a fast-moving fintech environment.