Payment Reminder Services Rep (Remote After Training)

SWBC; Town of Texas (WI); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Work/life balance

Career growth

401(k) retirement plans

Wellness program

Job summary

SWBC is seeking an articulate collections specialist to contact borrowers from various institutions, handling past due accounts via inbound and outbound calls. You will negotiate payments, document conversations, and follow all regulations and policies to resolve delinquencies.

The role emphasizes accurate data entry, safe handling of electronic payments, and delivering excellent borrower service while maintaining compliance. This is a full-time, on-site position with growth opportunities.

Qualifications

• High School Diploma or equivalency.
• Excellent interpersonal, written and oral communication, problem solving and telephone etiquette skills.
• Working knowledge of personal computers to include Microsoft Word, Excel and Internet.
• Call Center experience preferred.
• Bilingual preferred.
• Able to sit for long periods of time; able to stoop, kneel, and lift 10–20 lbs. of files or other documents.
• Able to type a minimum of 35 wpm.

Responsibilities

• Through inbound/outbound calling, collect past due payments and/or payment arrangements to resolve delinquent accounts.
• Use sound judgement and follow client and corporate policies to determine suitable collection solutions.
• Consistently document conversations clearly and concisely in required collection systems; accurately update borrower personal information to provide to financial institutions.
• Accurately process electronic payments using the ECM/Portal system.
• Accurately investigate questions, problems or complaints and promptly refer complex situations to the appropriate resources to ensure client and borrower satisfaction.

Skills

Interpersonal communication

Oral and written communication

Telephone etiquette

Multitasking

Typing speed 35 wpm

Education

High School Diploma or equivalency

Tools

Microsoft Word

Excel

Internet

Job description

Overview

SWBC is seeking an individual to communicate with various financial institutions’ borrowers, through inbound and/or outbound calling, to negotiate past due payments and resolve delinquent accounts. This role communicates with borrowers diligently, courteously, and professionally while maintaining adherence to all federal, state, and corporate regulations.

Responsibilities

• Through inbound/outbound calling, collect past due payments and/or payment arrangements to resolve delinquent accounts.
• Use sound judgement and follow client and corporate policies to determine suitable collection solutions.
• Consistently document conversations clearly and concisely in required collection systems; accurately update borrower personal information to provide to financial institutions.
• Accurately process electronic payments using the ECM/Portal system.
• Accurately investigate questions, problems or complaints and promptly refer complex situations to the appropriate resources to ensure client and borrower satisfaction.

Qualifications

• High School Diploma or equivalency.
• Excellent interpersonal, written and oral communication, problem solving and telephone etiquette skills.
• Working knowledge of personal computers to include Microsoft Word, Excel and Internet.
• Call Center experience preferred.
• Bilingual preferred.
• Able to prioritize multiple tasks to ensure successful completion of duties.
• Able to sit for long periods of time; able to stoop, kneel, and lift 10–20 lbs. of files or other documents.
• Able to type a minimum of 35 wpm.

Benefits

• Competitive overall compensation package
• Work/life balance
• Employee engagement activities and recognition awards
• Years of Service awards
• Career enhancement and growth opportunities
• Leadership Academy and Mentor Program
• Continuing education and career certifications
• Variety of healthcare coverage options
• Traditional and Roth 401(k) retirement plans
• Lucrative Wellness Program (based upon employee eligibility)

Additional Information

SWBC is a Substance-Free Workplace and requires pre-employment drug testing. SWBC does not hire tobacco users as allowed by law.