San Antonio Payment Resolution Specialist (In/Outbound)

SWBC; San Antonio (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Work/Life balance

Employee engagement activities

Variety of healthcare coverage options

401(k) retirement plans

Lucrative Wellness Program

Job summary

SWBC in San Antonio, TX is looking for a Payment Reminder Services Rep to manage communications with borrowers through inbound and outbound calls. This role involves negotiating past due payments while ensuring exceptional customer service.

The ideal candidate will have a High School Diploma, excellent communication skills, and the ability to work in a Call Center environment. This position supports SWBC's mission to provide outstanding service while adhering to regulations.

SWBC offers a competitive compensation package and various employee benefits.

Qualifications

• Excellent interpersonal, written, and oral communication skills.
• Call Center experience preferred.
• Able to type a minimum of 35 wpm.

Responsibilities

• Collects past due payments and/or payment arrangements through calls.
• Documents conversations clearly in required systems.
• Processes electronic payments using the ECM/Portal system.

Skills

Interpersonal communication

Problem solving

Telephone etiquette

Bilingual (preferred)

Education

High School Diploma or equivalency

Tools

Microsoft Word

Microsoft Excel

Call Center systems

Job description

SWBC in San Antonio, TX is looking for a Payment Reminder Services Rep to manage communications with borrowers through inbound and outbound calls. This role involves negotiating past due payments while ensuring exceptional customer service.

The ideal candidate will have a High School Diploma, excellent communication skills, and the ability to work in a Call Center environment. This position supports SWBC's mission to provide outstanding service while adhering to regulations.

SWBC offers a competitive compensation package and various employee benefits.