Remote Patient Support Specialist – Migraine Care

Zim Directory; Bridgewater Township (NJ); Remote; USD 28,000 - 37,000; Full time

Benefits offered by this job

Fully remote work experience

Comprehensive medical, dental, and vis

401K eligible

Flexible PTO and Company Holidays

Job summary

Theranica USA, Inc. is seeking a Nerivio Customer Support Associate to deliver patient-centered support for the Nerivio program. You will be the primary contact for patients and prescribers, handling inquiries via phone, email, and chat, and guiding users through products and processes.

This is a remote, full-time role with cross-functional collaboration and HIPAA-compliant communication. You will record interactions, assist with shipping and device recycling, and help maintain a high standard

Qualifications

• 2+ years of customer-facing service or support.
• Familiarity with medical terminology and pharmacy/medical insurance and claims processes.
• Proficient with cloud-based software solutions (Salesforce, Intercom, Zendesk, JIRA, QuickBase).
• Proficient knowledge of Microsoft Office (Excel, Word, Outlook, SharePoint).
• Strong organization, multitasking, time management, and problem-solving skills.
• Ability to maintain a positive, professional attitude with patients and team members.
• Excellent written communication and adherence to SOPs and HIPAA guidelines.

Responsibilities

• Serve as a primary contact for patients and prescribers via phone, email, and chat.
• Provide professional, empathetic support and troubleshoot issues.
• Guide patients through Nerivio products and processes.
• Record all patient interactions in the Customer Feedback database.
• Create shipping labels, tracking, and documentation for US-based shipments.
• Escalate to the correct contact when necessary.
• Coordinate day-to-day Nerivio Cares Customer Support activities.

Skills

Customer service

Communication

Multitasking

Organization

Problem solving

Team collaboration

Education

Bachelor’s degree in healthcare-related discipline

Tools

Salesforce

Intercom

Zendesk

JIRA

QuickBase

Microsoft Office

Job description

Theranica USA, Inc. is seeking a Nerivio Customer Support Associate to deliver patient-centered support for the Nerivio program. You will be the primary contact for patients and prescribers, handling inquiries via phone, email, and chat, and guiding users through products and processes.

This is a remote, full-time role with cross-functional collaboration and HIPAA-compliant communication. You will record interactions, assist with shipping and device recycling, and help maintain a high standard