Remote Patient Support Specialist

Kenyan Edu; Bridgewater Township (NJ); Hybrid; USD 28,000 - 37,000; Full time

Benefits offered by this job

Fully remote work

Medical, dental, and vision

401K eligible

Flexible PTO and company holidays

Job summary

Theranica USA, Inc. is seeking a Customer Support Associate to provide patient-centered assistance remotely. You will handle inquiries by phone, email, and chat, troubleshoot product issues, and ensure smooth patient journeys for Nerivio users.

The role requires 2+ years in customer service, familiarity with medical terminology and insurance processes, and proficiency with Salesforce, Intercom, Zendesk, JIRA, and QuickBase. A healthcare-related degree is preferred.

Qualifications

• 2+ years of customer-facing service or support.
• Familiarity with pharmacy/medical insurance and claims process.
• Proficient with cloud-based software (Salesforce, Intercom, Zendesk, JIRA, QuickBase).
• Strong organization, multitasking, time management, and problem-solving skills.
• Adherence to SOPs and HIPAA guidelines.
• Team player with ability to work independently.

Responsibilities

• Deliver high-quality, patient-centered support via phone, email, and chat.
• Troubleshoot issues and guide patients through Nerivio products/processes.
• Record all patient interactions in the Customer Feedback database.
• Create shipping labels and document US-based patient shipments.

Skills

Customer service

Medical terminology

HIPAA compliance

Education

Bachelor's degree in healthcare-related discipline

Tools

Salesforce

Intercom

Zendesk

JIRA

QuickBase

SharePoint

Job description

Theranica USA, Inc. is seeking a Customer Support Associate to provide patient-centered assistance remotely. You will handle inquiries by phone, email, and chat, troubleshoot product issues, and ensure smooth patient journeys for Nerivio users.

The role requires 2+ years in customer service, familiarity with medical terminology and insurance processes, and proficiency with Salesforce, Intercom, Zendesk, JIRA, and QuickBase. A healthcare-related degree is preferred.