Remote Patient Support Specialist - MedTech Startup

Theranica USA, Inc.

United States

Remote

USD 28,000 - 37,000

Full time

2 days ago

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Benefits offered by this job

Flexible PTO

Comprehensive benefits

Fully remote

Job summary

Theranica USA, Inc. is seeking a Nerivio Customer Support Associate to join the patient journey programs.

You will provide empathetic, multi-channel support to patients and prescribers, troubleshooting issues and guiding users through Nerivio processes. You will collaborate cross-functionally in a fully remote role with PST hours, ensuring HIPAA compliance and high-quality documentation in the Patient Feedback database.

Qualifications

2+ years of customer-facing service or support.
Must be based in Central, Mountain, or Pacific Time Zone and/or willing to work PST hours.
Working knowledge of medical terminology and familiarity with pharmacy/medical insurance and claims processes.
Proficient with cloud-based software solutions (Salesforce, Intercom, Zendesk, JIRA, QuickBase).
Proficient with Microsoft Office (Excel, Word, Outlook, SharePoint).
Strong organization, multitasking, and problem-solving skills.

Responsibilities

Deliver high-quality, patient-centered support as part of Nerivio Cares Customer Support team.
Act as primary contact for patients and prescribers via phone, email, and chat.
Communicate clearly to troubleshoot issues and guide patients through Nerivio products and processes.
Address concerns and ensure a smooth, positive experience throughout the support process.
Coordinate day-to-day activities of Nerivio Cares Customer Support.
Handle incoming requests via phone, email, and chat and use standard responses.