Remote Patient Support Specialist

Theranica USA, Inc.; United States; Remote; USD 48,000 - 60,000; Full time

Job summary

Theranica USA, Inc. is hiring a Nerivio Customer Support Associate to support patient journey programs.

The role involves handling inquiries from patients and prescribers via phone, email, and chat, troubleshooting product and process questions, and documenting interactions for continuous care improvements. Based in the United States, this full-time remote position requires 2+ years in customer-facing roles, familiarity with medical terminology and insurance processes, and strong communication

Qualifications

• 2+ years of customer-facing service or support
• Working knowledge of medical terminology and familiarity with pharmacy/medical insurance and claims process
• Proficient with cloud-based software solutions (SalesForce, Intercom, Zendesk, JIRA, QuickBase)
• Proficient knowledge of computer and Microsoft Office skills (Excel, Word, Outlook, SharePoint)
• Strong organization, multitasking, time management and problem-solving skills
• Ability to work independently and as part of a team while handling daily tasks and larger projects
• HIPAA compliance awareness and maintaining patient confidentiality

Responsibilities

• Deliver high-quality, patient-centered support as part of the Nerivio Cares team
• Serve as primary contact for patients and prescribers via phone, email, and chat
• Communicate clearly to answer questions and troubleshoot issues
• Support patients by problem-solving and ensuring a smooth experience
• Coordinate and assist in day-to-day Nerivio Cares Customer Support activities
• Answer and respond to incoming requests via phone, email, or chat
• Record patient interactions in the Customer Feedback database
• Create shipping labels, track shipments, and document US-based patient shipments

Skills

Customer service

Communication

Problem-solving

Time management

Teamwork

HIPAA compliance

Tools

Salesforce

Intercom

Zendesk

JIRA

QuickBase

Microsoft Office

Job description

Theranica USA, Inc. is hiring a Nerivio Customer Support Associate to support patient journey programs.

The role involves handling inquiries from patients and prescribers via phone, email, and chat, troubleshooting product and process questions, and documenting interactions for continuous care improvements. Based in the United States, this full-time remote position requires 2+ years in customer-facing roles, familiarity with medical terminology and insurance processes, and strong communication