Remote Patient Support Nurse & Care Navigator

Valeris, Inc.; Indianapolis (IN); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Job summary

Valeris, Inc. is seeking a Patient Support Nurse to engage with program patients from enrollment through treatment, identifying barriers to initiation and completion and guiding them to a timely, successful patient experience.

The role educates patients about their prescribed therapy, facilitates proper administration, and coordinates with insurance payers to determine coverage and out-of-pocket costs, while supporting emotional and financial needs within a collaborative care team.

Qualifications

• Must have active RN licensure in current state of practice.
• 2-3 years of nursing experience with relevant disease state experience preferred.
• Nurseline triage, Call Center Utilization Management, Call Center Case Management, a plus.
• Case management or Clinical Trial Nurse experience, a plus.
• Bachelor's degree preferred.
• Remote work eligibility is subject to all work from home criteria met and based on business need.

Responsibilities

• Serve as a consistent resource throughout the continuum of program services, identifying barriers to therapy and helping the patient understand and navigate such barriers.
• Serve as an educator who possesses knowledge and practical experience about clinical treatments and the strong emotions and financial implications associated with a new diagnosis, living with a chronic medical condition or life-threatening condition.
• Enable patients by providing them with information and education about:their prescribed therapy and course of treatment, fairly balanced with benefits and known side effects per manufacturer product information
• proper administration and dosing of prescribed therapy
• calling and working with the patient’s insurance payer to determine coverage benefits, anticipated out-of-pocket costs associated with their therapy and resources for financial assistance, where applicable based upon needs communicated by the patient
• support to help better manage the stress involved in their diagnosis.
• Empower the patient to participate in their personal care process by triaging the patient to support for other non-program needs such as social or other intervention programs.
• Reporting of Adverse Events/ Product Complaint received in accordance with SOP and good manufacturer practices
• Utilize Valeris’ values as the driving force behind the team’s success
• On time adherence to training deadlines for all corporate policies and procedures
• Ensure all SOPs are followed with consistency
• Perform additional tasks or projects as assigned

Skills

RN licensure

Nursing experience

Nurseline triage

Call Center Utilization Management

Case management

Clinical Trial Nurse experience

Education

Bachelor's degree preferred

Job description

Valeris, Inc. is seeking a Patient Support Nurse to engage with program patients from enrollment through treatment, identifying barriers to initiation and completion and guiding them to a timely, successful patient experience.

The role educates patients about their prescribed therapy, facilitates proper administration, and coordinates with insurance payers to determine coverage and out-of-pocket costs, while supporting emotional and financial needs within a collaborative care team.