Remote Patient Success Specialist

ResMed Inc; United States; Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Remote work

Medical, dental, vision benefits

401(k) with company match

Paid time off and holidays

Career growth opportunities

Job summary

Brightree by ResMed is seeking a remote Patient Success Representative to support U.S. patients from home. The role involves high-volume outbound calls, processing patient orders, updating accounts, and collaborating with internal teams to resolve issues.

We offer full-time hours, a fixed CST/MST-friendly schedule, competitive hourly pay, and benefits including medical/dental/vision, 401(k) matching, and paid time off. Strong communication and accuracy are essential for success.

Qualifications

• High school diploma and at least 1 year of customer service and/or sales experience required.
• Strong verbal and written communication skills with a customer-focused approach.
• Self-motivated, adaptable, and able to troubleshoot and navigate changing priorities.
• Detail-oriented with a strong focus on accuracy and data entry quality.

Responsibilities

• Handle a high volume of primarily outbound calls, ensuring patients receive the healthcare supplies needed to support their ongoing care.
• Create and submit patient orders, accurately complete account updates, and manage multiple systems simultaneously.
• Partner with internal teams to resolve patient and order-related issues.
• Meet established performance goals for productivity, quality, and service excellence.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Data entry

Adaptability

Education

High school diploma

Job description

Brightree by ResMed is seeking a remote Patient Success Representative to support U.S. patients from home. The role involves high-volume outbound calls, processing patient orders, updating accounts, and collaborating with internal teams to resolve issues.

We offer full-time hours, a fixed CST/MST-friendly schedule, competitive hourly pay, and benefits including medical/dental/vision, 401(k) matching, and paid time off. Strong communication and accuracy are essential for success.