Remote Call Center Sales Rep — Bilingual Pay Differential

ResMed; United States; Remote; USD 31.000 - 37.000; Vollzeit

Benefits dieser Stelle

Fully remote

First order discount (25%)

Wellness benefits

Zusammenfassung

Brightree by ResMed is seeking a remote Call Center Sales Representative to handle inbound and outbound calls, assisting patients with resupply orders. The role emphasizes high-volume call handling, accuracy, and excellent service from a home-based setup.

With at least 1 year in customer service or sales, you will engage with Spanish-speaking customers for potential bilingual pay differentials and contribute to a compliant, efficient workflow in a fully remote environment across the U.S.

Qualifikationen

• High school diploma required.
• 1+ year of customer service and/or sales experience.
• Self-motivated with the ability to troubleshoot and adapt quickly.
• Strong verbal and written communication skills.
• Highly detail‑oriented with a focus on data-entry accuracy.
• Ability to multitask in a fast-paced environment.
• Comfortable working independently.
• Preferred Experience: Associate’s degree and/or relevant college coursework.
• Bilingual proficiency in Spanish.

Aufgaben

• Manage inbound and outbound calls with patients to support resupply of existing products.
• Handle high-volume (100+) inbound and outbound calls per day.
• Serve as the primary point of contact for creating and booking patient orders.
• Complete tasks accurately and on time.
• Collaborate with internal and external teams to resolve issues.
• Monitor performance metrics and meet quality and service-level standards.
• Adhere to schedules and departmental procedures while working independently.
• Deliver exceptional customer service while effectively multitasking across multiple accounts.

Kenntnisse

Customer service

Sales experience

Communication skills

Multitasking

Spanish bilingual

Ausbildung

High school diploma

Associate’s degree preferred

Jobbeschreibung

Brightree by ResMed is seeking a remote Call Center Sales Representative to handle inbound and outbound calls, assisting patients with resupply orders. The role emphasizes high-volume call handling, accuracy, and excellent service from a home-based setup.

With at least 1 year in customer service or sales, you will engage with Spanish-speaking customers for potential bilingual pay differentials and contribute to a compliant, efficient workflow in a fully remote environment across the U.S.