Healthcare Customer Success & Revenue Optimization

ResMed Inc; United States; Remote; USD 57,000 - 77,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Disability coverage

HSA

FSA programs

401(k)

Job summary

ResMed Inc. is seeking an Account Manager to serve as the primary contact for assigned customers, building trusted relationships and guiding long‑term success.

You will coordinate customer training, analyze data, and collaborate with internal teams to drive value from Brightree patient collections and related solutions. The role requires 1–3 years in account management or related fields, experience in HME/DME, and strong analytical and communication skills.

Qualifications

• Associate’s degree required; bachelor’s degree preferred.
• 1–3 years of account management or related experience.
• Experience in the HME/DME industry and medical billing.
• Experience working with home health billing software.
• Advanced analytical, with ability to evaluate information, identify trends, and develop actionable recommendations.
• Strong customer service and problem‑solving skills with focus on delivering effective solutions.
• Business and financial acumen with ability to align customer goals to business outcomes.
• Excellent verbal, written, and presentation skills.
• Ability to communicate and influence across stakeholder levels, including executives.

Responsibilities

• Serve as the primary contact for assigned customers, building trusted relationships for long‑term satisfaction.
• Coordinate and facilitate customer training to help clients utilize solutions and achieve business objectives.
• Maintain regular customer touchpoints for proactive communication and priorities alignment.
• Analyze customer data to identify issues and opportunities, and recommend practical solutions.
• Partner with clients to identify revenue management challenges and improve financial performance through data‑driven recommendations.
• Recommend and implement actions to resolve financial issues and improve collection outcomes.
• Collaborate with internal partners to enhance programs and drive value from solutions.
• Monitor account health to help customers achieve goals and strengthen business results.

Skills

Customer relationships

Analytical skills

Financial analysis

Billing software

Microsoft Office

Communication skills

Problem solving

Organizational skills

Education

Associate degree

Bachelor’s degree preferred

Tools

Home health billing software

Microsoft Office

Job description

ResMed Inc. is seeking an Account Manager to serve as the primary contact for assigned customers, building trusted relationships and guiding long‑term success.

You will coordinate customer training, analyze data, and collaborate with internal teams to drive value from Brightree patient collections and related solutions. The role requires 1–3 years in account management or related fields, experience in HME/DME, and strong analytical and communication skills.