Remote Patient Services Representative

New Paradigm Staffing; Tallahassee (FL); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Fully remote position

On-the-job training

Meaningful work helping patients

Job summary

New Paradigm Staffing is seeking a detail-oriented Remote Patient Services Representative to support patients with questions, scheduling, billing inquiries, and more. This fully remote role emphasizes compassionate service and accurate record keeping.

You will handle inbound calls, assist with appointments and billing, research account issues, document interactions, and ensure HIPAA compliance. This position offers on-the-job training and meaningful work helping patients daily, with growth

Qualifications

• Excellent communication and problem-solving skills.
• Customer service experience, preferably in healthcare.
• Ability to stay organized and calm under pressure.

Responsibilities

• Handle inbound patient calls with professionalism and empathy.
• Provide support with appointment scheduling, billing questions, and general inquiries.
• Research patient accounts to resolve issues.
• Document all interactions accurately.
• Follow HIPAA and confidentiality standards.

Skills

Excellent communication

Problem-solving

Customer service

Job description

We’re looking for a detail-oriented and motivated Remote Patient Services Representative to join New Paradigm Staffing, a growing healthcare staffing agency focused on remote patient-facing opportunities. This role is perfect for someone who enjoys helping others and wants to make a positive impact in healthcare. You’ll assist patients with questions, appointment needs, billing inquiries, and more.

What You’ll Do

• Handle inbound patient calls with professionalism and empathy
• Provide support with appointment scheduling, billing questions, and general inquiries
• Research patient accounts to resolve issues
• Document all interactions accurately
• Follow HIPAA and confidentiality standards

What We’re Looking For

• Excellent communication and problem-solving skills
• Customer service experience, preferably in healthcare
• Ability to stay organized and calm under pressure

Why You’ll Love Working Here

• Fully remote position
• Supportive environment with on-the-job training
• Meaningful work helping patients every day
• Growth opportunities within healthcare support