Remote Patient Services Representative

New Paradigm Staffing; Lorida (FL); Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Fully remote role

Career advancement opportunities

Job summary

New Paradigm Staffing is seeking an Entry-Level Patient Services Representative to join a fully remote healthcare staffing team. You will help patients navigate their healthcare journey, answer inquiries, and support clinical staff with empathy and attention to detail.

You will handle calls, emails, and portal messages, coordinate appointments, and document all communications while upholding HIPAA/privacy standards in a collaborative, growth-oriented environment.

Qualifications

• Experience providing patient-facing service is preferred.
• Ability to navigate healthcare questions with empathy.
• Proficiency with email and portal inquiries.

Responsibilities

• Answer patient inquiries via phone, email, and portal.
• Assist with appointment changes and general support.
• Document all interactions accurately.
• Maintain HIPAA privacy standards.
• Collaborate with clinical teams for patient care.

Skills

Customer service

Communication

Attention to detail

Remote work

Job description

We’re looking for a detail-oriented and motivated Entry-Level Patient Services Representative to join New Paradigm Staffing , a growing healthcare staffing agency focused on connecting skilled professionals with remote patient care support roles.

This role is perfect for someone eager to help patients navigate their healthcare journey. You’ll gain hands-on experience answering patient inquiries, resolving service issues, and supporting clinical teams — all with the guidance of experienced mentors.

What You’ll Do

• Respond to patient phone calls, emails, and portal messages
• Assist with appointment changes, service questions, and general support
• Document all communication accurately
• Provide empathetic, solution-focused service
• Uphold HIPAA and privacy standards

What We’re Looking For

• Excellent customer service and communication skills
• Strong attention to detail and empathetic problem-solving
• Comfortable working remotely and independently
• Tech-savvy and eager to learn healthcare systems

Why You’ll Love Working Here

• Fully remote role
• Career advancement opportunities
• Meaningful work supporting patients
• Supportive, collaborative environment