Remote Patient Service Specialist — VIP Scheduling

ChenMed; Memphis (TN); Remote; USD 23,000 - 33,000; Full time

Job summary

ChenMed is seeking a Service Team Coordinator to manage patient scheduling and inquiries in a high-volume call center. You will deliver VIP customer service, document interactions, and collaborate across departments to support patient health and center goals.

The role requires a high school diploma, 2+ years in customer service, and proficiency with MS Office and CRM systems. Remote work options may apply, with a focus on strong English communication and care-oriented service.

Qualifications

• Competent-level business acuity
• Comprehensive knowledge of general/core job-related functions, practices, processes, procedures
• Exceptional verbal communication skills including active listening
• Excellent organizational and multi-tasking skills
• Passion for serving others, particularly seniors, with initiative-taking solutions
• Ability to operate in a demanding environment
• Proficient in keyboarding and MS Office; competent in other systems
• Willingness to work overtime hours as requested by leadership
• Spoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred)

Responsibilities

• Operating in a call center environment, receives inbound and makes outbound calls related to scheduling and general inquiries.
• Responds to patient inquiries based on the ChenMed core model for care.
• Escalates issues/concerns as appropriate.
• Makes appropriate and timely decisions according to department standards, procedures and policies.
• Documents interactions using web-based technology.
• Maintains business relationship by providing prompt and accurate service to promote loyalty.
• Interacts and collaborates with team members across departments to promote VIP customer service.
• Performs other duties as assigned by manager.

Skills

Active listening

Verbal communication

Multitasking

Customer service

MS Office

CRM systems

Overtime ready

English fluent

Bilingual (preferred)

Education

High school diploma or GED

2 years customer service experience

KPI metrics experience

Healthcare setting experience

Web-based CRM systems experience

Job description

ChenMed is seeking a Service Team Coordinator to manage patient scheduling and inquiries in a high-volume call center. You will deliver VIP customer service, document interactions, and collaborate across departments to support patient health and center goals.

The role requires a high school diploma, 2+ years in customer service, and proficiency with MS Office and CRM systems. Remote work options may apply, with a focus on strong English communication and care-oriented service.