Hybrid Patient Travel & Care Navigator

Kelly; Horsham (PA); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A leading healthcare services provider is seeking a Patient Support Travel Specialist in Horsham, PA. This role involves assisting cancer patients and caregivers with program operations, including eligibility, enrollment, travel logistics, and reimbursement. Must possess excellent communication and critical thinking skills, with a strong commitment to providing empathetic support. The position offers a hybrid work model, requiring both in-office and remote work. Ideal candidates will have relevant experience and an Associate's degree or higher.

Qualifications

• A minimum of 3 years of relevant experience, preferably in a pharmaceutical/medical call center.
• Ability to learn and work within IT platforms for patient case documentation.
• Strong understanding of SOPs to ensure compliance.

Responsibilities

• Serve as the point person for patients and caregivers in an online case management system.
• Respond to inquiries from patients/caregivers regarding service offerings.
• Validate patient travel expenditures and provide reimbursement.

Skills

Excellent communication skills

Critical thinking skills

Problem-solving skills

Organizational skills

Team collaboration

Bilingual capabilities

Education

Associate Degree

B.S. or B.A. degree

Tools

Patient management tool

Job description

A leading healthcare services provider is seeking a Patient Support Travel Specialist in Horsham, PA. This role involves assisting cancer patients and caregivers with program operations, including eligibility, enrollment, travel logistics, and reimbursement. Must possess excellent communication and critical thinking skills, with a strong commitment to providing empathetic support. The position offers a hybrid work model, requiring both in-office and remote work. Ideal candidates will have relevant experience and an Associate's degree or higher.