Remote Patient Referral & Booking Coordinator

pearl; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Remote work

Competitive salary based on experience

Generous PTO

Mentorship from industry experts

Learning & development resources

Global networking

Job summary

Pearl Talent is hiring a Patient Referral Coordinator to reach out to patients flagged by our healthtech platform and explain the need for referrals in plain language. You will help patients book their next appointment via our internal tools, with follow-ups by text or email as needed.

The role starts light and scales with referral volume. You will work with US-based patients, maintain high booking rates, and ensure compliance with HIPAA while supporting rapid growth of our urgent care network.

Qualifications

• 2+ years of experience in patient-facing healthcare coordination or related roles.
• Experience with objection-handling or conversion-focused communication (appointment-setting).
• Experience working directly with US-based patients by phone.
• C2 CEFR English fluency (near-native, unobstructed US calls).
• Experience navigating CRM, scheduling, or patient management dashboards.
• Ability to work independently in a startup/remote environment.
• Availability to work 9:00 AM–5:00 PM Central Time.
• Nice-to-have: Spanish-English bilingual (B2+ CEFR).
• Nice-to-have: familiarity with medical terminology or insurance processes.

Responsibilities

• Call referral-eligible patients flagged by the platform, starting at ~5 per day and scaling over time.
• Explain in plain language why a specialist referral is needed based on care gaps.
• Address objections and guide patients toward booking without pressure.
• Book appointments directly through the internal dashboard or coordinate with the patient’s preferred provider.
• Maintain a booking conversion rate of 80%+ across all contacted patients.
• Leave voicemails and send text/email follow-ups for non-responsive patients.
• Re-contact patients from previous days who have not yet booked.
• Research and answer questions about insurance, logistics, or referral reasoning.
• Escalate clinical questions outside scope to the appropriate internal contact.
• Review overnight notifications and update patient status in the dashboard.
• Handle PHI per HIPAA and company data protocols.

Skills

Patient-facing coordination

Objection handling

US-based patients experience

CRM navigation

Independent worker

Availability for CST 9–5

Tools

CRM

Scheduling dashboards

Job description

Pearl Talent is hiring a Patient Referral Coordinator to reach out to patients flagged by our healthtech platform and explain the need for referrals in plain language. You will help patients book their next appointment via our internal tools, with follow-ups by text or email as needed.

The role starts light and scales with referral volume. You will work with US-based patients, maintain high booking rates, and ensure compliance with HIPAA while supporting rapid growth of our urgent care network.