Patient Onboarding & Experience Coordinator

March Recruitment; United States; Remote; USD 42,000 - 58,000; Full time

Job summary

March Recruitment is seeking an organised and empathetic Patient Coordinator to join the team in supporting patients from referral to appointment. You will upload referrals within 24 hours, manage onboarding documents, and initiate a warm welcome by phone with follow-up by email when needed.

You will schedule appointments, respond to emails within one business day, and maintain accurate records while collaborating with internal teams to ensure smooth transitions throughout the patient journey.

Qualifications

• Strong communication and interpersonal skills.
• Highly organised with attention to detail.
• Ability to multitask and manage time effectively.
• Experience in a healthcare or patient-facing environment preferred.
• Proficient in using spreadsheets and patient management systems.

Responsibilities

• Upload patient referrals into our system within 24 hours of receipt.
• Track and manage onboarding using internal tools to ensure all documents are collected.
• Initiate first contact with patients by phone to provide a personalised welcome and follow up by email if necessary.
• Schedule patient appointments promptly and efficiently.
• Respond to emails professionally and within one business day.
• Review and update the onboarding tracker daily, following up with unregistered patients.
• Collaborate with internal teams to ensure smooth transitions from referral to appointment.
• Maintain accurate and complete records of all patient interactions.

Skills

Communication

Interpersonal skills

Organised / detail oriented

Multitasking

Healthcare environment experience

Spreadsheets

Patient management systems

Empathetic

Tools

Spreadsheets

Patient management systems

Job description

March Recruitment is seeking an organised and empathetic Patient Coordinator to join the team in supporting patients from referral to appointment. You will upload referrals within 24 hours, manage onboarding documents, and initiate a warm welcome by phone with follow-up by email when needed.

You will schedule appointments, respond to emails within one business day, and maintain accurate records while collaborating with internal teams to ensure smooth transitions throughout the patient journey.