Patient Care Coordinator - B075 (SR)

pearl; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Remote work

Competitive salary based on experience

Generous PTO

Mentorship from industry experts

Learning & development resources

Global networking

Job summary

Pearl Talent is hiring a Patient Referral Coordinator to reach out to patients flagged by our healthtech platform and explain the need for referrals in plain language. You will help patients book their next appointment via our internal tools, with follow-ups by text or email as needed.

The role starts light and scales with referral volume. You will work with US-based patients, maintain high booking rates, and ensure compliance with HIPAA while supporting rapid growth of our urgent care network.

Qualifications

• 2+ years of experience in patient-facing healthcare coordination or related roles.
• Experience with objection-handling or conversion-focused communication (appointment-setting).
• Experience working directly with US-based patients by phone.
• C2 CEFR English fluency (near-native, unobstructed US calls).
• Experience navigating CRM, scheduling, or patient management dashboards.
• Ability to work independently in a startup/remote environment.
• Availability to work 9:00 AM–5:00 PM Central Time.
• Nice-to-have: Spanish-English bilingual (B2+ CEFR).
• Nice-to-have: familiarity with medical terminology or insurance processes.

Responsibilities

• Call referral-eligible patients flagged by the platform, starting at ~5 per day and scaling over time.
• Explain in plain language why a specialist referral is needed based on care gaps.
• Address objections and guide patients toward booking without pressure.
• Book appointments directly through the internal dashboard or coordinate with the patient’s preferred provider.
• Maintain a booking conversion rate of 80%+ across all contacted patients.
• Leave voicemails and send text/email follow-ups for non-responsive patients.
• Re-contact patients from previous days who have not yet booked.
• Research and answer questions about insurance, logistics, or referral reasoning.
• Escalate clinical questions outside scope to the appropriate internal contact.
• Review overnight notifications and update patient status in the dashboard.
• Handle PHI per HIPAA and company data protocols.

Skills

Patient-facing coordination

Objection handling

US-based patients experience

CRM navigation

Independent worker

Availability for CST 9–5

Tools

CRM

Scheduling dashboards

Job description

Work From Anywhere in LATAM or the Philippines

Work Schedule: CST │ 9:00 AM – 5:00 PM (Monday–Friday)

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund.

Hear why we exist, what we believe in, and who we’re building for:
Watch here: https://www.loom.com/share/863b8e426e6d48309aa8f4ea4c1c94cd

About the Client

An early-stage AI healthtech company is building a clinical co-pilot platform for urgent care practices across the US, and is hiring a Patient Referral Coordinator to take on the human side of its patient referral outreach.

The company’s platform flags care gaps in real time and is scaling quickly across its network of urgent care clinics — this is the company’s first hire dedicated to this function, with referral outreach currently handled directly by the founding team.

About the Role

As Patient Referral Coordinator, you’ll call patients flagged by the platform for specialist follow-up, explain in plain language why the referral matters, address questions or hesitations, and help them book their next appointment — either directly or via follow-up text, email, or voicemail. The role starts light and is expected to scale over the coming months as referral volume grows; success is measured by booking conversion rate and how quickly you respond to new referral notifications.

Core Responsibilities

Patient Outreach & Booking

• Call referral-eligible patients flagged by the platform, starting at approximately 5 patients per day and scaling over time
• Explain in plain language why a specialist referral is needed based on the patient’s care gap
• Address patient objections and questions with empathy, guiding them toward booking without pressure
• Book appointments directly through the internal dashboard or coordinate with the patient’s preferred provider
• Maintain a booking conversion rate of 80%+ across all eligible patients contacted

Follow-Up & Patient Communication

• Leave voicemails and send text/email follow-ups for patients who don’t answer on the first attempt
• Re-contact patients from previous days who have not yet booked
• Research and answer patient questions about insurance, logistics, or referral reasoning
• Escalate clinical questions outside scope to the appropriate internal contact

Dashboard & Compliance

• Review overnight patient notifications each morning via the internal dashboard
• Update patient status (booked, no answer, declined, follow-up needed) using the platform’s workflow tools
• Access and review medical record summaries to understand patient context before calling
• Handle Protected Health Information (PHI) in accordance with HIPAA and company data protocols
• Maintain accurate documentation of all patient interactions

Requirements

Requirements

Must-Have

• 2+ years of experience in patient-facing healthcare coordination, medical customer service, or healthcare BPO roles involving outbound phone communication
• Demonstrated experience with objection-handling or conversion-focused communication (e.g., appointment-setting, booking rate metrics, or persuasion-based customer service)
• Experience working directly with US-based patients, clients, or customers by phone
• C2 CEFR English fluency (near-native, unobstructive accent for US patient-facing calls)
• Experience navigating CRM, scheduling, or patient management dashboards
• Demonstrated ability to work independently with minimal supervision (e.g., small-team, startup, or remote BPO environment)
• Availability to work 9:00 AM–5:00 PM Central Time

Nice-to-Have

• Spanish-English bilingual fluency (B2+ CEFR Spanish)
• Familiarity with medical terminology, ICD diagnosis codes, or insurance verification processes
• Prior HIPAA or PHI handling training
• Experience in an early-stage startup or fast-scaling, low-structure environment

Benefits

• Competitive Salary: Based on experience and skills

• Remote Work: Fully remote—work from anywhere

• Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting

• Generous PTO: In accordance with company policy

• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees

• Direct Mentorship: Guidance from international industry experts

• Learning & Development: Ongoing access to resources for professional growth

• Global Networking: Connect with professionals worldwide

Our Recruitment Process

1. Application
2. Screening
3. Skills Assessment
4. Topgrading Interview
5. Client Interview
6. Job Offer
7. Client Onboarding

If you’re empathetic, organized, and passionate about improving patient experiences through operational excellence, this role is for you.