Remote Patient Payments Specialist

Payzen; United States; Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Employer-paid healthcare

Stock options

Flexible work-life balance

Impactful role in healthcare payments

Job summary

PayZen in the United States is seeking a proactive Customer Service Representative to guide patients through payment plans and resolve billing questions. You will be the trusted contact for patients and providers, delivering empathetic support via calls and emails, with a focus on a seamless patient experience.

This remote, full-time role covers inbound inquiries and outbound payment-plan outreach across time zones, with strong collaboration with healthcare providers.

Qualifications

• 3+ years in customer service, preferably in healthcare, financial services, or payment servicing.
• Passion for helping patients and making a meaningful impact in healthcare access.
• Strong problem-solving skills with the ability to resolve issues independently.
• Excellent verbal and written communication in English.
• Comfortable working in a remote environment with reliable communication and self-accountability.
• Adaptable to evolving tools, processes, and schedules in a fast-paced startup environment.
• Experience collaborating effectively with cross-functional teams.

Responsibilities

• Represent PayZen values and deliver excellent, empathetic service in every patient and provider interaction.
• Handle inbound and outbound calls and emails to address topics including account questions, billing issues, and payment plan enrollment.
• Educate and guide patients on digital payment options and the benefits of PayZen's platform.
• Conduct outbound payment plan conversations with patients to resolve overdue accounts; collaborate with providers to resolve issues related to patient payment plans.
• Identify opportunities for process improvement and proactively surface solutions to enhance the patient experience.

Skills

Customer service

Healthcare experience

Communication skills

Problem-solving

Remote work

Job description

PayZen in the United States is seeking a proactive Customer Service Representative to guide patients through payment plans and resolve billing questions. You will be the trusted contact for patients and providers, delivering empathetic support via calls and emails, with a focus on a seamless patient experience.

This remote, full-time role covers inbound inquiries and outbound payment-plan outreach across time zones, with strong collaboration with healthcare providers.