Remote Patient Onboarding Specialist

Luna Physical Therapy; United States; Remote; USD 42,000 - 54,000; Part time

Benefits offered by this job

Fixed part-time shifts

Hybrid/remote work options

Medical, dental and vision benefits (1

401k

Employee referrals

Job summary

Luna Physical Therapy is seeking a remote Part-Time Office Administrator to deliver exceptional patient support, manage registrations, and coordinate scheduling across multiple systems while upholding high service standards.

Responsibilities include data collection, insurance details, and clear communication with patients and providers. A reliable home office setup and US work authorization are required for this remote, state-eligible role.

Qualifications

• Office Admin experience, 1 year required.
• Demonstrates a high level of customer service and interpersonal communication skills.
• Call/Contact center or other high call volume experience, 1 year preferred.
• Proficient with Google Suite.
• Highly detail-oriented.
• Ability to multi-task in a fast-paced work environment.
• High School Diploma or equivalent.
• Must be able to work in the US without restriction.
• Candidates must have reliable, high-speed internet to perform the duties of this remote role. Backup internet option required.

Responsibilities

• Deliver exceptional customer service in a fast-paced, metrics-driven call center environment.
• Manage patient registration, scheduling, rescheduling, and healthcare provider communications.
• Accurately collect and document patient demographics, medical history, insurance, and appointment information.
• Handle inbound and outbound calls and emails while providing empathetic, solution-focused support.
• Navigate multiple systems simultaneously to perform data entry, screen sharing, and patient guidance.
• Adapt to changing processes, technology, and business priorities.
• Work independently in a remote environment while maintaining productivity, accountability, and schedule adherence.
• Maintain a distraction-free home workspace with reliable high-speed internet.
• Meet established quality, productivity, and performance expectations.

Skills

Customer service

Interpersonal communication

Multitasking

Attention to detail

Remote work readiness

Education

High School Diploma

Tools

Google Suite

Job description

Luna Physical Therapy is seeking a remote Part-Time Office Administrator to deliver exceptional patient support, manage registrations, and coordinate scheduling across multiple systems while upholding high service standards.

Responsibilities include data collection, insurance details, and clear communication with patients and providers. A reliable home office setup and US work authorization are required for this remote, state-eligible role.