Remote Patient Observation Technician

Harris Health System; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Harris Health in Houston is seeking a Virtual Patient Observation Technician (VPOT) to monitor patients via real-time video, help prevent unsafe behavior, and alert the nursing team when intervention is required.

The VPOT documents observations, participates in performance improvement efforts, and supports a compassionate, patient-centered environment with ServiceFirst and Language of Caring.

Qualifications

• Education/licensure requirements include Texas Nursing Assistant Certification or approved Medical Assistant certifications and BLS.
• Minimum two years of related clinical experience; telemetry or virtual observation is preferred.
• Ability to communicate with patients, families and staff in English; bilingual skills are preferred.

Responsibilities

• Provide constant, real-time video monitoring of assigned patients to enhance safety.
• Verbally redirect patients away from at-risk behaviors and alert nursing staff as needed.
• Document observations in accordance with standards and participate in quality initiatives.
• Support a customer-friendly environment using ServiceFirst behaviors and Language of Caring.

Skills

Bilingual English/Spanish

Verbal communication

Analytical thinking

Multi-tasking

Decision making under pressure

Computer skills

Telephone etiquette

Education

High School diploma or equivalent

Texas Nursing Assistant Certification or Medical Assistant certification (AMT, AAMA, NCCT, NHA, NAHP)

BLS (Basic Life Support)

Tools

Intercom/Headset system

Computer/IT equipment

Job description

Harris Health in Houston is seeking a Virtual Patient Observation Technician (VPOT) to monitor patients via real-time video, help prevent unsafe behavior, and alert the nursing team when intervention is required.

The VPOT documents observations, participates in performance improvement efforts, and supports a compassionate, patient-centered environment with ServiceFirst and Language of Caring.