Live Virtual Patient Observation Technician

Harris Health; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Harris Health is seeking a Virtual Patient Observation Technician to provide continuous real-time video monitoring of patients and to verbally redirect at-risk behavior while coordinating with nursing staff for interventions. The role emphasizes safety, documentation, and service-oriented care within a Magnet-designated health system.

The VPOT will follow ServiceFirst language and caring techniques, work with a diverse patient population, and support performance improvement initiatives.

Qualifications

• Education: High School diploma or equivalent with specialized training.
• Licensure/Certification: Texas Nursing Assistant Certification or multiple Medical Assistant certifications listed.
• Two years of related clinical experience required.
• Related specialty experience preferred (e.g., direct patient care, telemetry, nursing rotations).

Responsibilities

• Provide constant, real-time video monitoring of assigned patients.
• Verbally redirect patients from at-risk behaviors and alert nursing staff when intervention is needed.
• Practice safety measures and document observations according to standards.
• Promote a customer-friendly environment using ServiceFirst behaviors and Language of Caring.

Skills

Verbal communication

Bilingual English/Spanish

Multi-tasking

Education

High School diploma

Texas Nursing Assistant Certification

Medical Assistant certification (AMT/AAMA/NCCT/NHA/NAHP)

BLS certification

Job description

Harris Health is seeking a Virtual Patient Observation Technician to provide continuous real-time video monitoring of patients and to verbally redirect at-risk behavior while coordinating with nursing staff for interventions. The role emphasizes safety, documentation, and service-oriented care within a Magnet-designated health system.

The VPOT will follow ServiceFirst language and caring techniques, work with a diverse patient population, and support performance improvement initiatives.