Remote Patient Navigator - Medical Affairs

Myomo, Inc.; Northern (KY); Hybrid; USD 33,000 - 39,000; Full time

Job summary

Myomo, Inc. is seeking a Remote Patient Navigator to join the Medical Affairs team, serving as the primary liaison between patients and physicians throughout the MyoPro insurance process.

The role emphasizes proactive communication, meticulous documentation collection, and timely progression through insurance steps, while providing administrative support to promote efficient workflows and patient access.

Qualifications

• 4+ years of administrative experience in a medical office setting with background reading or understanding medical records and insurance documents.
• General knowledge of the health insurance landscape and prior authorization process.
• Comfort with MS Office and various EMR or billing software.
• Excellent written and verbal communication, interpersonal, and organizational skills.
• Ability to thrive in a fast-paced, evolving environment and meet deadlines.

Responsibilities

• Assist with Medical Affairs communications internally and externally to Myomo (e.g. to/from internal departments as well as medical offices and therapy clinics).
• Communicate with physicians/medical offices, collecting all required documentation to demonstrate medical necessity for Myomo’s products.
• Engage with patients in the insurance process to obtain vital information, facilitate scheduling appointments with providers, and ensure patient status is updated in the pipeline, etc.
• Verify patients’ insurance coverage.
• Manage an appropriate caseload of patient candidates in the insurance pipeline.
• Ensure that candidates complete paperwork necessary to move forward in a timely fashion.
• Connect with candidates as needed for signatures on special authorization forms if required in a particular insurance process.
• Attend Medical Affairs and company meetings as scheduled. Perform any other administrative assistance required by management.

Skills

Administrative experience

Medical office environment

Insurance documentation

Communication skills

Organizational skills

Reading medical records

Tools

MS Office

EMR software

Job description

Myomo, Inc. is seeking a Remote Patient Navigator to join the Medical Affairs team, serving as the primary liaison between patients and physicians throughout the MyoPro insurance process.

The role emphasizes proactive communication, meticulous documentation collection, and timely progression through insurance steps, while providing administrative support to promote efficient workflows and patient access.